Sales Advisor

Fexco; City of Edinburgh; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading foreign exchange provider in Edinburgh is seeking a Retail Sales Advisor to join their team. This part-time role, covering 30 hours across 4 flexible days, requires excellent customer service skills and cash handling experience. Responsibilities include maximizing sales, handling customer inquiries, and maintaining operational standards. Competitive hourly pay of £12.21, along with several benefits including a bonus scheme and holiday increase with service. Join a passionate and friendly team dedicated to customer satisfaction.

Benefits

Bonus scheme

28 days holiday increasing to 31 with service

Discounted travel money

BUPA medical cash plan

Free uniform

Full training programme

Qualifications

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsibilities

• Identify and deliver customer requirements to exceed their needs and maximise sales.
• Achieve and exceed individual and team sales and service targets.
• Handle cash effectively and accurately reconcile transactions.
• Maintain operational standards and ensure high presentation levels.
• Deal professionally with customer complaints and queries.

Skills

Customer service experience

Cash handling experience

Ability to communicate effectively

Flexibility and adaptability

Job description

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team covering our 3 stores in Edinburgh City Centre.

This is a permanent part‑time role working 30 hours per week across 4 days. These days could be any days from Monday‑Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £12.21 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro‑rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness>
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can‑do attitude and approach