Sales Advisor

Fexco; Plymouth; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading foreign exchange provider in Plymouth is seeking a part-time Retail Sales Advisor to deliver excellent customer service. The role requires working 13.5 hours weekly on weekends. Responsibilities include identifying customer needs, achieving sales targets, and effective cash handling. The ideal candidate has cash handling experience and superior customer service skills. Benefits include competitive pay, bonuses, holiday entitlement, and a comprehensive training program.

Benefits

Annual discretionary bonus

Quarterly targeted bonus scheme

28 days holiday increasing to 31

BUPA medical cashplan

Discounted travel money

Free uniform

Full training programme

Qualifications

• Demonstrable customer service experience ideally obtained in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsibilities

• Identifying and delivering customer requirements, maximising sales.
• Achieving individual and team sales and service targets.
• Cross selling various products and services.
• Effective cash handling and reconciliation.
• Ensuring store meets operational standards.
• Dealing with customer complaints in a professional manner.
• Undertake marketing initiatives to increase brand awareness.

Skills

Excellent customer service skills

Cash handling experience

Numeracy and accuracy

Flexibility and a can-do attitude

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our Plymouth store.

This is a permanent part‑time role, working 13.5 hour per week over 2 days. These days will be every Saturday and Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £12.21 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach