Night Auditor — Overnight Guest Experience Lead

Cairn Group; Greater London; On-site; GBP 20,000 - GBP 28,000; Full time

Job summary

A prominent UK hospitality company is seeking a Night Auditor to ensure smooth overnight operations, offering excellent guest service and maintaining security. The ideal candidate will have strong communication skills, an empathetic approach, and experience in hospitality. You will handle transactions, assist guests, and take care of administrative duties. This role provides opportunities for personal and professional development, making it an ideal choice for anyone looking to grow their career in a supportive environment.

Benefits

Service charge tips and gratuities

Real-time pay tracking with Wagestream

Discounted stays in all venues

50% off food and drinks

Exclusive wellness offers at spas

Exclusive savings on retail and entertainment

Career growth programs

Monthly Superstar Awards

Long-service awards with extra annual leave

Referral bonuses

24/7 Employee Assistance Programme

Pension plan for long-term security

Year-round fun incentives

Bereavement leave

Qualifications

• Strong communication skills through various means.
• Excellent customer relation skills for a seamless experience.
• Empathetic and professional approach at all times.
• Flexible and calm under pressure, managing routine and non-routine tasks.
• High attention to detail and accurate time management.
• Outgoing personality with excellent English communication skills.

Responsibilities

• Handle transactions and offer local insights to guests.
• Ensure security of the hotel and guests overnight.
• Assist with guest services during nighttime operations.
• Perform administrative duties related to hotel operations.
• Undertake cleaning duties to maintain hotel standards.
• Set up and take down meeting and conference rooms.

Skills

Strong communication skills

Excellent interpersonal skills

Empathetic approach

Flexible and adaptable

Attention to detail

Previous hotel experience

Job description

A prominent UK hospitality company is seeking a Night Auditor to ensure smooth overnight operations, offering excellent guest service and maintaining security. The ideal candidate will have strong communication skills, an empathetic approach, and experience in hospitality. You will handle transactions, assist guests, and take care of administrative duties. This role provides opportunities for personal and professional development, making it an ideal choice for anyone looking to grow their career in a supportive environment.