General Manager

HRI Hospitality; Birmingham; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading hospitality management company is seeking a General Manager for their Birmingham location. This role involves overseeing all hotel operations, ensuring exceptional guest satisfaction, and managing financial performance. The ideal candidate will have 3-5 years of hotel management experience and strong leadership skills. A Bachelor's degree in Hospitality Management or a related field is preferred. This position offers an opportunity to be part of an innovative leader in the hospitality industry.

Qualifications

• Minimum of 3-5 years of hotel management experience.
• Proven track record of managing hotel operations.
• Experience with financial reporting and P&L management.

Responsibilities

• Oversee all hotel operations and ensure guest satisfaction.
• Lead and develop department heads and their teams.
• Manage hotel financial performance, including budgeting and forecasting.

Skills

Strong leadership

Decision-making

Excellent communication

Problem-solving

Time-management

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel PMS

Microsoft Office Suite

Job description

General Manager page is loaded## General Managerlocations: Hampton Inn and Suites Birmingham Downtown Tutwilertime type: Full timeposted on: Posted Todayjob requisition id: JR103367At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!# # JOB DESCRIPTION**Job Title**: General Manager **Department:** Front Office **Supervision Exercised:** Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager**Supervision Received:** SVP Operations**MINIMUM REQUIREMENTS****Education*** Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.* Equivalent experience in hotel management will be considered.**Experience*** Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.* Proven track record of successfully managing hotel operations and leading teams.* Experience with financial reporting, budgeting, P&L management, and revenue strategies.* Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.**Skills and Knowledge*** Strong leadership, decision-making, and team-building abilities.* Excellent communication and interpersonal skills.* Knowledge of hotel operations, revenue management, budgeting, and forecasting.* Ability to analyze financial reports and implement strategic action plans.* Proficiency with hotel PMS, RMS, and Microsoft Office Suite.* Strong problem-solving skills and the ability to remain composed under pressure.* Ability to handle complex guest or employee issues with professionalism.* Strong organizational and time-management skills with the ability to multitask.**Job Duties*** Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).* Lead, mentor, and develop department heads and their teams.* Ensure exceptional guest satisfaction through consistent service standards.* Drive revenue and occupancy strategies in partnership with sales and revenue management.* Manage hotel financial performance, including budgeting, forecasting, and expense control.* Ensure compliance with brand standards, safety regulations, and internal policies.* Review operational and financial reports to identify trends and improvement opportunities.* Maintain strong relationships with ownership, brand representatives, vendors, and community partners.* Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.* Respond professionally to guest issues and resolve escalated concerns.* Ensure property cleanliness, maintenance, and safety standards are met at all times.* Lead emergency response procedures and promote a culture of safety.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.