Reservations and Meeting and Events Manager

Peoplebank; Birmingham; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A prominent hotel management company is seeking a Reservations and Meeting & Events Manager for their Birmingham location. This role involves leading the reservations department, maximizing occupancy and revenue, and managing a team of reservation agents. Ideal candidates will have prior experience in hospitality management, excellent leadership and communication skills, and proficiency in reservation systems. Join a dynamic team in a growing hotel portfolio, dedicated to delivering exceptional service and maximizing operational efficiency.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience in a reservations management role within the hospitality industry.
• Strong leadership and management skills.
• Ability to work effectively under pressure.
• Understanding of revenue management principles.
• Flexible and adaptable approach to work.

Responsibilities

• Oversee reservations department management.
• Develop strategies to maximize occupancy and revenue.
• Manage and train a team of reservation agents.
• Ensure excellent customer service.
• Maintain accurate records of reservations.
• Liaise with sales and marketing departments.
• Prepare reports on reservations and revenue.
• Identify trends in reservation data.
• Ensure compliance with regulations.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Interpersonal skills

Proficiency in reservation management systems

Tools

Microsoft Office

Job description

Reservations and Meeting & Events Manager

Are you talented and experienced in managing reservations? We're looking for a Reservations Manager to lead our reservations department and ensure everything runs efficiently and effectively.

What You'll Do:

• Lead the Department: Oversee the reservations department, ensuring the efficient and effective management of all reservations.
• Maximize Success: Develop and implement strategies to maximize occupancy and revenue.
• Guide the Team: Manage a team of reservation agents, providing training and guidance as needed.
• Deliver Excellence: Ensure excellent customer service is provided at all times.
• Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
• Coordinate Efforts: Liaise with other departments, such as sales and marketing, to ensure a coordinated approach to reservations.
• Report Progress: Prepare regular reports on reservations and revenue for senior management.
• Analyze Data: Identify trends and patterns in reservation data and implement strategies to address any issues.
• Ensure Compliance: Ensure compliance with all legal and regulatory requirements.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a reservations management role, preferably within the hospitality industry.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• The ability to work effectively under pressure.
• A good understanding of revenue management principles.
• Excellent organizational and analytical skills.
• A flexible and adaptable approach to work.
• Proficiency in reservation management systems and Microsoft Office.

If you are an experienced Reservations Manager looking for a new challenge, we would love to hear from you

Hotel

The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.