Supervisor Housekeeping

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A global hospitality company seeks a Housekeeping Supervisor for their Birmingham location. In this role, you will oversee daily cleaning operations, manage housekeeping staff, and ensure top-notch service quality. The ideal candidate has at least 2 years of housekeeping experience, strong leadership and organizational skills, and is committed to excellent guest service. You will play a crucial role in maintaining the hotel's reputation for cleanliness and guest satisfaction.

Qualifications

• Minimum 2 years of housekeeping experience in a hotel or hospitality setting.
• Supervisory experience preferred.
• Physical ability to perform housekeeping duties.

Responsibilities

• Lead and motivate housekeeping team members.
• Manage daily cleaning schedules and assignments.
• Respond to guest requests and ensure high service standards.

Skills

Leadership

Organizational skills

Communication

Ability to manage multiple priorities

Commitment to cleanliness and service

Education

High school diploma or GED

Job description

Job Description - Supervisor - Housekeeping - Embassy Suites by Hilton Birmingham (HOT0C9XY)

Job Description

Supervisor - Housekeeping - Embassy Suites by Hilton Birmingham (Job Number: HOT0C9XY)

Work Locations

Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209

Why Join Us

At Embassy Suites by Hilton Birmingham, we believe an exceptional guest experience starts with a clean, comfortable, and welcoming environment. As Housekeeping Supervisor, you will lead the heart of our hotel’s cleanliness and presentation efforts — guiding and inspiring a dedicated team to uphold Hilton’s renowned standards. Working closely with the Housekeeping Manager, you will ensure every guest room and public area shines, fostering a service culture that supports operational excellence and guest satisfaction. Your leadership will be pivotal in maintaining the impeccable look and feel that defines the Embassy Suites experience.

Role Summary

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public spaces, and back-of-house areas meet the highest standards of cleanliness and maintenance. In this hands-on leadership role, you will supervise and develop housekeeping staff and coordinate closely with Maintenance and Front Office teams, and manage inventory and scheduling to deliver flawless room readiness and guest satisfaction. You will uphold brand and safety standards while fostering a positive, efficient work environment that drives continuous improvement and operational consistency. You will work closely with the Housekeeping Manager to support strategic initiatives and departmental goals.

Key Responsibilities

Leadership & Team Development

Lead, supervise, train, and motivate housekeeping team members to deliver exceptional cleanliness and service in line with Hilton and Embassy Suites standards.

Support recruiting, onboarding, performance management, and ongoing coaching.

Foster a positive, professional, and collaborative work environment focused on teamwork, accountability, and growth.

Serve as a role model by participating in housekeeping tasks and stepping in during high occupancy or staffing shortages.

Housekeeping Operations

Oversee daily cleaning schedules and assignments, ensuring timely and thorough completion of guest rooms, public areas, and back-of-house spaces.

Conduct regular inspections of rooms and public spaces to verify compliance with cleanliness and brand standards.

Manage inventory of cleaning supplies, linens, and guest amenities; ensure proper distribution and timely replenishment.

Coordinate closely with the laundry team to ensure efficient linen processing and timely availability of clean linens.

Collaborate with Maintenance/Engineering on repairs and room readiness issues.

Guest Experience & Service Excellence

Respond promptly and professionally to guest requests, special cleaning needs, or service issues, ensuring effective resolution and follow-up.

Collaborate with Front Office to communicate room status and support smooth guest check-in/out processes.

Promote a service culture that anticipates and exceeds guest expectations through attention to detail and quality.

Operational Administration & Compliance

Maintain accurate records related to room inspections, lost and found, maintenance requests, and inventory.

Ensure compliance with health, safety, sanitation, and environmental regulations.

Assist in labor scheduling, productivity monitoring, and cost control initiatives.

Work closely with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations and excellent guest experiences.

Report operational updates, staffing needs, and guest feedback to the Housekeeping Manager.

Participate in departmental and hotel-wide meetings, contributing to continuous improvement efforts.

Requirements & Qualifications

High school diploma or GED required.

Minimum 2 years of housekeeping experience in a hotel or hospitality setting, with supervisory experience preferred.

Strong leadership, organizational, and communication skills.

Ability to manage multiple priorities in a fast-paced, dynamic environment.

Commitment to delivering superior cleanliness and guest service.

Ability to work a flexible schedule including weekends, holidays, and varied shifts.

Physical ability to perform housekeeping duties as needed (lifting, bending, standing for extended periods).

Preferred Skills

Experience in a Hilton-branded hotel or Embassy Suites environment.

Familiarity with Hilton PMS and related systems.

Experience supporting budgeting, scheduling, or financial processes.

Proven ability to drive guest satisfaction and team performance.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!