Customer Solutions Specialist - Key Accounts & Growth

Weserport GmbH; Maldon; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A logistics company based in Maldon is seeking a motivated customer service professional. The role involves maintaining strong relationships with key account clients, ensuring customer satisfaction through effective communication, and resolving complaints. Ideal candidates should demonstrate excellent problem-solving skills and a commitment to delivering quality service while supporting overall account management. This position offers a great opportunity for career growth within a dynamic team environment.

Qualifications

• Strong desire to ensure customer satisfaction and build relationships.
• Ability to respond promptly to inquiries and complaints.
• Organized with excellent communication skills.

Responsibilities

• Maintain professional attitude towards customers at all times.
• Oversee day-to-day account activities and relay information timely.
• Complete KPI reports and ensure accuracy of customer portals.

Skills

Customer service

Problem-solving

Communication skills

Empathy

Job description

A logistics company based in Maldon is seeking a motivated customer service professional. The role involves maintaining strong relationships with key account clients, ensuring customer satisfaction through effective communication, and resolving complaints. Ideal candidates should demonstrate excellent problem-solving skills and a commitment to delivering quality service while supporting overall account management. This position offers a great opportunity for career growth within a dynamic team environment.