Guest Experience Leader - Food & Beverage

Crest Hotels Group; Shifnal; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prestigious hotel group in Shifnal is seeking a Guest Service Team Leader - Food & Beverage to lead the team in delivering exceptional customer experiences across all dining outlets. The successful candidate will be responsible for supervising Food & Beverage operations, ensuring high-quality service and guest satisfaction, while also managing team dynamics effectively. Ideal for those with supervisory experience in hospitality, strong leadership skills, and a passion for excellent service.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Responsibilities

• Ensure all aspects of Food & Beverage operations are carried out effectively.
• Deliver high-quality service and optimize guest satisfaction.
• Upsell across all Food & Beverage outlets.

Skills

Leadership

Customer care

Communication

Time management

Job description

A prestigious hotel group in Shifnal is seeking a Guest Service Team Leader - Food & Beverage to lead the team in delivering exceptional customer experiences across all dining outlets. The successful candidate will be responsible for supervising Food & Beverage operations, ensuring high-quality service and guest satisfaction, while also managing team dynamics effectively. Ideal for those with supervisory experience in hospitality, strong leadership skills, and a passion for excellent service.