Operations Manager

Peoplebank; Shifnal; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel in Shifnal is seeking an experienced Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will lead the team effectively, uphold high service standards, and have a strong background in hotel management. This role requires excellent communication and organizational skills, along with a proactive approach to challenges. Benefits include substantial discounts on stays and meals, along with employee assistance programs.

Benefits

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Same day online GP appointments

Qualifications

• Proven experience in a management position in a hotel.
• Ability to maintain high standards of service.
• Strong numeric skills and understanding of figures.

Responsibilities

• Support the General Manager in daily hotel operations.
• Lead team to ensure adherence to hotel standards.
• Manage guest relations to ensure positive experiences.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Self-motivated and proactive

Professional manner

Education

Strong demonstratable experience in hotel management

Job description

Set on the edge of the market town of Shifnal.

The Role of Operations Manager

The Operations Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on the day to day operation of the hotel. The Operations Manager will lead the team to ensure that all standards are maintained, colleagues are trained and work safely and effectively at all times, whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving skills and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.

The Operations Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career, with the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.

The role of Operations Manager will report to the General Manager and is ideal for someone who has strong demonstratable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.

Job Overview

The Operations Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Operations Manager will step in for the Hotel Manager when needed and help with the implementation of hotel policies, procedures, and business goals.

Experience & Qualifications

• Excellent communication skills and professional manner.
• Strong organisational skills, strong numeric skills, and a good understanding of figures.
• Excellent attention to detail.
• Self-motivated and proactive approach.
• Professional manner and appearance.
• Strong demonstratable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments