Guest Experience Host - Part-Time Hotel Reception

New Forest Hotels Plc; England; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading hotel operator in the UK is seeking a highly motivated Hotel Receptionist to join their team at Burley Manor Hotel. The successful candidate will provide exceptional customer service, manage guest check-ins and check-outs, and ensure the reception area runs smoothly. Required skills include excellent communication, strong organisational abilities, and experience in customer service, ideally within the hospitality sector. This position offers a competitive salary and various employee benefits, including career development opportunities.

Benefits

Salary £25,396.80 plus service charge

28 days holiday per year plus your birthday off

Opportunities for career development

Discounted hotel accommodation

Pension scheme

Employee recognition programmes

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong organisational and time management skills.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Welcome guests and manage check-in and check-out.
• Handle guest enquiries and complaints professionally.
• Take reservations and explain hotel facilities.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Ability to work under pressure

Customer service experience

Proficient in Microsoft Office

Job description

A leading hotel operator in the UK is seeking a highly motivated Hotel Receptionist to join their team at Burley Manor Hotel. The successful candidate will provide exceptional customer service, manage guest check-ins and check-outs, and ensure the reception area runs smoothly. Required skills include excellent communication, strong organisational abilities, and experience in customer service, ideally within the hospitality sector. This position offers a competitive salary and various employee benefits, including career development opportunities.