Service Manager

Family Action Partnership; Bradford; Hybrid; GBP 29,000 - GBP 42,000; Full time

Job summary

A leading support organization in Bradford is looking for a Service Manager. The role includes managing a diverse staff team, ensuring trauma-informed practices, and enhancing service delivery for families affected by domestic abuse. Candidates should have relevant management experience and a degree-level education. Flexible working arrangements are offered, along with a competitive salary and benefits related to employee well-being.

Benefits

Annual paid leave starting at 25 days

Up to 6% matched pension contributions

Enhanced paid sick leave and family leave

Professional development opportunities

Qualifications

• Degree level education applicable to the role.
• Significant management and leadership experience required.
• Experience of working with children and families dealing with domestic abuse.

Responsibilities

• Lead a diverse staff team and hold regular meetings.
• Ensure practitioners are trained in trauma-informed work.
• Develop systems for family engagement and service delivery.

Skills

Management experience

Supervisory skills

Trauma-informed practice

Collaboration with partners

Education

Degree level education with a relevant professional qualification

Job description

3. About the role## Service ManagerJob Reference:1697Location:BradfordHours of Work:29.6 hours per week - Full time hours also availableSalary:£37,211 – 41,518 FTE per annum (Pro-rata for part-time hours - £29,768 - £33,214)Contract Type:PermanentClosing Date:01 Mar 2026### About the roleID: 1697 Service Manager Survive and Thrive Domestic Abuse Service Salary: £37,211 – 41,518 FTE per annum (Pro-rata for part-time hours - £29,768 - £33,214) Location: Central Bradford You will typically work 3 days a week in the office with the flexibility to work 1 to 2 days per week remotely. Our office space is wheelchair accessible. Hours: 29.6 hours per week (Part-time) – Full time hours also available (37 hours per week) We offer flexible working arrangements - please see below for more details. Contract: Permanent At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. We are part of an innovative multi agency partnership, Survive and Thrive, bringing together 3 organisations - Family Action, Staying Put and Women Centre , who are working together to develop a ‘one system approach’ with families affected by domestic abuse and sexual violence. We strive to ensure individuals, children and their families have access to a high-quality service that works with them to be safe, increase stability and supports them to understand and manage the impact of trauma. We provide a single point of contact that enables access to all elements of our service. Family Action are looking for a highly motivated and experienced manager to lead our Children and Families Service. Main Responsibilities • Leading a diverse staff team, holding regular team meetings, team development sessions and line managing practitioners. • Ensuring that practitioners are trained and supported to deliver trauma Informed, evidence based, outcomes focussed work, and that evidence based outcomes measuring tools are embedded within practice. • Supporting the continued development of systemic whole family working, ensuring the appropriate staff are recruited, trained and supported to carry out their roles. • Lead on the continued development of the Survive and Thrive Children’s Offer, working with Survive and Thrive partners to ensure a joined up, innovative approach to working with service users across the Bradford District. • Overseeing the development of new aspects of service delivery including our youth voice and engagement work . • Representing Family Action in relevant external and internal service-related forums and participating in service development groups and strategic meetings which contribute to the development of DA work across the district. Main Requirements • Educated to degree level with a relevant professional qualification • Relevant Management and leadership experience • Experience of supervising practitioners • Experience of working with Children and Families who have lived with domestic abuse • Experience of managing safeguarding and responding to the needs of families who have experienced complex trauma. • Ability to work with partners to deliver a joined-up service. • Ability to represent Family Action and the Survive and Thrive partnership at strategic meetings and contribute to discussion and decision-making processes. Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Benefits: - an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays. - up to 6% matched-pension contributions. - flexible working arrangements and new starters have the right to make flexible working requests from day one of employment. - enhanced paid sick leave and paid family leave provisions. - eye care and winter flu jabs vouchers. - cycle to work scheme. - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. To Apply: · Download and submit a completed Application Form linked to the Family Action job advert • Closing Date: Sunday 1st March 2026 at 23:59 Interview Date: Monday 9th March. For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: [e-mail] Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.