Regional Operational Manager

Family Action Partnership; Greater London; Hybrid; GBP 34,000 - GBP 38,000; Part time

Job summary

A leading community support organization based in Greater London is seeking a Regional Operational Manager to oversee services across London. The role involves managing service managers, fostering stakeholder relationships, and driving operational excellence. Candidates should have proven leadership experience, a background in budget oversight, and strong communication skills. The position offers flexible working arrangements, competitive pay, and a commitment to equity, diversity, and inclusion.

Benefits

30 days paid annual leave plus bank holidays

Up to 6% matched pension contributions

Enhanced paid sick leave

Professional development opportunities

Qualifications

• Proven leadership experience managing services for vulnerable children, young people, and families.
• Strong background in team management, budget oversight, and quality assurance.
• Skilled in stakeholder engagement, partnership building, and service development.

Responsibilities

• Oversee a portfolio of services across London, driving innovation and operational excellence.
• Lead service managers and manage stakeholder relationships.
• Pursue development opportunities across the capital.

Skills

Leadership experience managing services

Team management

Stakeholder engagement

Project management

Communication skills

Education

Qualification in social work, health, education, or youth work

Management qualification

Job description

3. About the role## Regional Operational ManagerJob Reference:1697Location:Greater LondonHours of Work:29.6 hours per week (part-time) - option to work 22.2 hours/3 days per weekSalary:£42,562 - £46,703, plus £3,866 Inner London Weighting FTE per annum (pro-rata for part-time)Contract Type:PermanentClosing Date:23 Feb 2026### About the roleRegional Operational Manager Service: Services and Innovation London Salary: - £42,562 - £46,703 FTE per annum (£34,049.60 - £37,362.40 per annum for part-time, 29.6 hours per week) - Additional £3,866 Inner London Weighting FTE per annum (£3,092.80 ILW per annum for part-time, 29.6 hours) for office based - OR £480 homeworking allowance per annum (£384 per annum for part-time, 29.6 hours per week) if homebased Location: Various areas across London Hours: 29.6 hours per week (part-time) – can also be worked as a 3 day a week role (22.2 hours per week) We offer flexible working arrangements - please see below for more details. Contract: Permanent Family Action & the Role’s Impact: At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact. The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital. Key requirements: • Proven leadership experience managing services for vulnerable children, young people, and families. • Strong background in team management, budget oversight, and quality assurance. • Skilled in stakeholder engagement, partnership building, and service development. • Experience with tenders, funding bids, and strategic growth. • Knowledge of safeguarding, compliance, and data-driven performance monitoring. • Commitment to equity, diversity, and inclusion, with an understanding of intersectionality. • Excellent communication, project management, and organisational skills. • A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification. We welcome applicants with lived experience of the communities we support. Main Requirements (for details check the job description and person specification): • Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Benefits: - an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours) - up to 6% matched-pension contributions - enhanced paid sick leave and paid family leave provisions - eye care and winter flu jabs vouchers - cycle to work scheme - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. Our commitment to Equality, Diversity & Inclusion: We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. To Apply: • Click the ‘Apply’ link below and fill out our digital application form • Closing Date: Monday 23rd February at 11.59pm Interviews are scheduled to take place on March 17th, 2026, at our Head Office in London, with slots throughout the working day and early/late slots available. For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: [e-mail] Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role. \*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.