Support Worker

Rightthere; City of Edinburgh; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

About The Role

We are recruiting for a Support Worker to join our Outreach Edinburgh programme based at Pilton Community Health Project at Boswall Parkway.

Our Outreach programme provides support to people aged 16+ that are transitioning from a period of homelessness to longer term accommodation. The team also provides support to those at risk of becoming homeless. The role of Support Worker is to assist the people we support in their transition from temporary accommodation to permanent housing. The post holder will provide advice on a range of subjects including housing and welfare benefits as well as supporting people to integrate into their local community.

Main duties and responsibilities will include:

• Developing life skills with the people we support including how to maximise income, budgeting, shopping, cooking, home maintenance and repair, and other skills that aid independence
• Assisting the people we support in their transition from temporary to permanent housing
• Providing advice on a range of subjects including housing options and welfare benefits
• Assisting the people we support to engage and integrate into the local community
• Promoting involvement in the development and improvement of the programme by the people we support
• Assisting the people we support with completing housing benefit forms
• Providing the required support with focus on ‘customer service’ and a 'People First' person‑centred approach to the people we support providing a culture of compassion and unconditional positive regard
• Maintaining case files and ensuring all relevant documentation is completed to the highest standards and within agreed timescales
• Applying safeguarding principles and maintain awareness of child protection and adult protection processes.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post‑holder to uphold and represent our organisation in a way that reflects our values and person‑centred way of working.

We’re looking for you to have gained relevant experience from working a similar role supporting vulnerable people, to have knowledge of housing and other benefits and to have good organisational and time management skills with the ability to prioritise when managing your own caseload. You will also have good attention to detail with the ability to understand and analyse information from a range of sources.

What you can expect from us..

• The post holder will report to the Senior Support Worker
• Working 35 hours per week, Monday to Friday, flexibly between the hours of 9.00 am and 5.00 pm depending on the needs of the service, with 1 hour unpaid break
• Your usual place of work will be Boswall Parkway, Edinburgh. You are also required to work in the local community and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties, You may also choose to work remotely from your home address where appropriate, working arrangements are in agreement with your line manager based on the needs of the service
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata in your first year, rising to 280 hours (equivalent to 8 weeks) pro rata in your second year. This includes public holidays
• You will automatically be enrolled into the People’s Pension in the month that you will complete 3-months of employment, providing you meet the auto‑enrolment criteria
• Life insurance 4 x salary
• Option to purchase and sell annual leave
• Comprehensive induction and ongoing learning and development
• Cycle to work scheme
• Wellness programmes

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.