Support Practitioner - Housing Support

Turning Point Scotland; Dumfries; On-site; GBP 24,000 - GBP 26,000; Full time

Job summary

A leading housing support provider is seeking a Support Practitioner to join their team in Dumfries. The ideal candidate will deliver person-centred support to individuals with complex needs, ensuring they can move into permanent accommodation. Experience is welcomed, but full training is provided. The role includes working alongside various agencies and requires a valid UK driving licence. This is a permanent, full-time position with a salary range of £24,242 - £25,264, alongside extensive training and career development opportunities.

Benefits

Training courses

Career development opportunities

Pension Scheme

35 holiday/public holidays days per year

Qualifications

• No previous working experience is needed; full training will be provided.
• Calm, non-judgemental, values-driven approach required.

Responsibilities

• Deliver high-quality, person-centred frontline support.
• Support customers to move into and sustain permanent accommodation.
• Work closely with partner agencies across housing, health, substance misuse, and criminal justice.

Skills

Experience working with people with complex needs

IT skills

Job description

Overview

Post: Support Practitioner

Service: Dumfries & Galloway Housing Support

Based: Dumfries

Hours: Full Time

Salary: £24,242 - £25,264

Contract: Permanent

Because People Matter - Work with Us

Turning Point Scotland is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland, delivering support to around 2000 individuals on any given day, 4500 per year.

We believe that in many cases, Homelessness is entirely preventable. Where Homelessness is not or cannot be, prevented the experience should be brief and non-recurring.

Around two thirds of our work is with people who are experiencing Homelessness.

We believe a menu of options should be available to individuals to prevent, or support someone to move on from Homelessness. This ensures we use a ‘no wrong door’ approach to accessing service and behind this door, people should be met with a ‘Whole System Approach’ to support.

We’re looking for a Support Practitioner to join our frontline Housing Support service, supporting people with multiple and complex needs to move straight into a permanent home — without having to prove they’re “ready”.

Housing First is about starting with housing, then wrapping flexible, long-term support around the person to help them sustain their tenancy and work through challenges such as mental health needs, substance use, and involvement with the criminal justice system.

The Role

• Deliver high-quality, person-centred frontline support
• Lead by example and model trauma-informed, strengths-based practice
• Support customers to move into and sustain permanent accommodation
• Provide guidance and practice support to colleagues
• Work closely with partner agencies across housing, health, substance misuse, and criminal justice
• Champion harm reduction, choice, and positive risk-taking

About You

• Experience working with people with complex needs would be a benefit
• Confident supporting others while remaining hands-on
• Calm, non-judgemental, and values-driven
• Understanding of safeguarding and multi-agency working

No previous working experience is needed; full training will be provided to you. We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

Turning Point Scotland offers a Salary Matching within the pay points of the role.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

We value lived experience, please read more about our views.

Turning Point Scotland have Platinum accreditation in Investors in People. Our staff are our most important asset, therefore we offer extensive training and impressive personal and career-focused development opportunities. You could be part of an organisation that not only offers excellent careers but makes a real difference to thousands of people’s lives and achieve your own personal fulfilment.

• 123 Learning and development courses
• 29 eLearning courses
• Funded qualification – SVQ Social Services and Healthcare, work based assessment
• Your Career Pathway, we promote from within and advertise internally all jobs
• Pension Scheme, employer contribution 4%
• Wide range of family friendly policies
• 35 holiday/public holidays days per year.

Does this position require a valid UK driving licence and access to a vehicle? Yes

Does the post include personal care? No

Does the post include cooking and housekeeping skills? No

Will the service users be involved in this process? No

Interview Date 25 February 2026

If you would like to chat about any aspect of the role, please call our Recruitment & Engagement Team on 0808 1643100.