Senior Remarketing Technical Lead

Ayvens Group; Bristol; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive service provider in Bristol is seeking a Remarketing Technical Senior to manage aftersales and technical issues. The role involves leading teams, overseeing complaint resolutions, liaising with internal departments, and ensuring customer satisfaction. The ideal candidate will have automotive technical experience and excellent English communication skills. This full-time position offers a competitive remuneration package, including a generous pension scheme and flexible working options.

Benefits

Generous contributory pension scheme

25 days holiday plus bank holidays

Volunteering days for charity work

Holiday buy/sell options

Travel and dental insurance

Flexible working options available

Eligibility for annual bonus scheme

Cycle to work scheme

Free breakfast and fruit in the office

EV charging points and bike storage

Qualifications

• Experience from a dealership or OEM is essential.
• Experience using case management systems preferred.
• Confident decision-maker balancing commercial and customer needs.

Responsibilities

• Lead performance of remarketing B2C and B2B aftersales.
• Oversee resolution of technical and escalated complaints.
• Provide coaching to teams handling technical complaints.
• Support Quality Assurance teams with feedback.
• Liaise with internal departments for complaint investigations.

Skills

Automotive technical experience

Excellent spoken and written English

Analytical mindset

Stakeholder management skills

Ability to lead conversations

Proactive and organized

Job description

A leading automotive service provider in Bristol is seeking a Remarketing Technical Senior to manage aftersales and technical issues. The role involves leading teams, overseeing complaint resolutions, liaising with internal departments, and ensuring customer satisfaction. The ideal candidate will have automotive technical experience and excellent English communication skills. This full-time position offers a competitive remuneration package, including a generous pension scheme and flexible working options.