Collections Specialist

DWF; Leeds; Hybrid; GBP 24,000 - GBP 28,000; Full time

Job summary

A leading legal services provider is seeking a Customer Service Advisor - Collections to join their team in Leeds. This hybrid role allows you to work in the office for 3 days and from home for 2. Candidates should have excellent communication skills and previous customer service experience. You'll manage pre-legal collections tasks and handle a high volume of calls while ensuring a high standard of service. The company values growth and is committed to creating an inclusive environment.

Qualifications

• Experience handling high-volume customer inquiries.
• Ability to work under pressure and maintain a high standard.

Responsibilities

• Manage a caseload of pre-legal collection matters.
• Handle high volume inbound and outbound calls.
• Prioritise and organise work to meet deadlines.

Skills

Excellent written and verbal communication skills

Previous Customer Service experience

Computer literate including proficient use of Microsoft Office

The ability to prioritise and manage multiple tasks

Good attention to detail

Good teamwork skills

Job description

Why join us?

The Recoveries team at DWF is excited to welcome a new Customer Service Advisor - Collections to our dynamic team in Leeds. This role would be well suited to anyone who is passionate about customer service and enjoys supporting people from a point of difficulty through to a successful resolution.

As a Customer Service Advisor - Collections, you'll play a crucial role in maximising recoveries within our fast-paced and energetic team utilising emails, letters and phone calls.

We are committed to your development and offer genuine opportunities for progression within our team and the wider business. This hybrid role offers the flexibility of working in the office for 3 days and from home for 2 days each week.

Responsibilities

• Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
• Handle inbound and outbound calls in a high-volume pre-legal collections environment.
• Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
• Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources.

What will help you succeed in this role?

Essential

• Excellent written and verbal communication skills
• Previous Customer Service experience
• Computer literate including proficient use of Microsoft Office
• The ability to prioritise and manage multiple tasks
• Good attention to detail
• Good teamwork skills

Desirable

• Previous experience within collections/debt recovery (not essential)

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.