Job Search and Career Advice Platform

Enable job alerts via email!

Collections Agent

Calor Gas Ltd

Warwick

Hybrid

GBP 25,000 - GBP 28,000

Full time

Today
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A leading energy firm is seeking a Collections Agent to effectively manage customer debt in a hybrid working environment. The role involves resolving overdue invoices, negotiating payment solutions, and maintaining accurate customer records. The ideal candidate will possess strong communication and negotiation skills, with experience in debt collection or a customer service setting. A supportive team environment is provided alongside a competitive salary and attractive benefits package, including annual leave and medical insurance.

Benefits

25 days annual leave plus 8 Bank Holidays
Private Medical Insurance
Company Pension Scheme
Life Assurance
Staff discounts on gas

Qualifications

  • Experience in debt collection and/or a customer service environment.
  • Ability to engage customers and handle challenging conversations.
  • Proactive and able to use initiative.

Responsibilities

  • Contact customers to resolve overdue invoices.
  • Negotiate payment plans ensuring compliance with company policy.
  • Maintain up-to-date customer records.

Skills

Debt collection experience
Strong communication skills
Objection-handling skills
Negotiation skills
Resilience
Organizational skills
Team player

Tools

SAP
Salesforce
Job description

Collections Agent

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,185 - £27,500 (Dependent on experience)

About the role

We are looking for a motivated and resilient Customer Debt Specialist to join our team. This role is key to supporting both our customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement.

You’ll be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.

Shift pattern
  • Core hours: 8:30am – 5:00pm, Monday to Fridayb>

  • Additional rotational shifts:

    • One in seven Saturdays: 9:00am - 1:00pm

    • One in seven Early shift: 8:00am – 4:30pm

    • One in seven Late shift: 11:30am – 8:00pm

    • One Bank Holiday in a year
Key responsibilities
  • Proactively contact customers to resolve overdue invoices, handling objections confidently and professionally

  • Negotiate and agree payment plans where appropriate, ensuring compliance with company policy

  • Work with third‑party partners such as Debt Collection Agencies and Legal partners to support debt recovery

  • Follow established policies, processes, and procedures, while identifying opportunities to improve how we work

  • Maintain accurate and up-to-date customer records to provide clear visibility across the business

  • Respond to customer queries and call‑backs in a timely and professional manner

  • Escalate complex queries or issues that may prevent debt recovery

  • Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed

  • Manage your allocated stage of the debt journey and prepare accounts for progression where required

  • Keep your Team Lead informed of risks, issues, or emerging trends

  • Report key performance indicators on a monthly basis

Skills and experience

Essential

  • Experience in debt collection and/or a customer service environment

  • Strong communication skills, with the ability to engage customers and handle challenging conversations

  • Confident objection-handling and negotiation skills

  • Resilient, hard‑working, and comfortable working in a target‑driven environment

  • Well organised, with strong attention to detail and the ability to prioritise workload effectively

  • Proactive and able to use initiative to drive activity

  • A strong team player who contributes to shared goals and KPIs

  • Ability to identify opportunities to improve processes and customer outcomes

Desirable

  • Experience working within a debt collection team

  • Knowledge of SAP and Salesforce

What we offer
  • A supportive team environment with clear performance expectations

  • Opportunities to develop specialist debt recovery and negotiation skills

  • Exposure to a variety of stakeholders across the business

  • A role where your contribution directly supports both customers and commercial outcomes

  • 25 days annual leave plus 8 Bank Holidays
  • Private Medical Insurance
  • Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, upto 7.5% after 2 years)
  • Life Assurance
  • Staff discounts on gas
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Collections Support Agent

Thames Water Utilities Limited

Swindon
On-site
GBP 26,000 - 32,000
Full time
30+ days ago
Collections Specialist

Jacobs Enforcement Ltd

Kilmarnock
Hybrid
GBP 25,000 - 25,000
Full time
30+ days ago
Collections Executive (Retail)

Secure Trust Bank PLC

Metropolitan Borough of Solihull
Hybrid
GBP 60,000 - 80,000
Full time
30+ days ago
Customer Experience Specialist, UK

AnaVation LLC

Greater London
Hybrid
GBP 25,000 - 30,000
Full time
30+ days ago
Arrears Executive

Dubizzle Limited

United Kingdom
Remote
GBP 26,000 - 30,000
Full time
30+ days ago
Administrative Assistant - Collections

Enterprise Mobility

Egham
Hybrid
GBP 26,000 - 26,000
Full time
30+ days ago
Credit Controller/Debt Recovery Specialist

Metro Rod Limited

Macclesfield
On-site
GBP 60,000 - 80,000
Full time
30+ days ago
Customer Experience Specialist, UK

InDebted USA, Inc.

United Kingdom
On-site
GBP 24,000 - 30,000
Full time
30+ days ago
Senior Collections Advisor

Methodfi

Milton Keynes
Hybrid
GBP 25,000 - 45,000
Full time
30+ days ago
Collections Specialist

Together

Heald Green
On-site
GBP 25,000 - 35,000
Full time
30+ days ago