Collections Executive

Secure Trust Bank PLC; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A financial services provider is seeking a Collections Advisor to support customers in early arrears. This role involves developing sustainable repayment plans while ensuring positive customer interactions through empathy and respect. You'll receive comprehensive training and work in a hybrid environment, with opportunities for career growth in financial services. If you excel in listening and communication, we want to hear from you.

Benefits

Favourable working hours (35 per week)

Hybrid working (50% in office)

Life assurance

Matched pension contributions

Wellbeing hour

25 days annual leave plus bank holidays

Flexible benefits

Paid volunteering days

Qualifications

• Experience in customer-focused roles.
• Ability to empathize with customers in financial distress.
• Strong listening and communication skills.

Responsibilities

• Assist customers in early arrears to develop affordable repayment plans.
• Show empathy and respect in each customer interaction.
• Provide fair outcomes and positive experiences for customers.

Skills

Customer communication skills

Empathy

Listening skills

Job description

Overview

Can be Solihull or Cardiff based, 50% office attendance applies

At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.

Whats on Offer

We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;

• Favourable working hours (35 per week)
• Hybrid working (50% in office)
• Life assurance
• Matched pension contributions
• A wellbeing hour to spend doing whatever makes you happy
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Paid volunteering days and matched charity fundraising
• Free parking

What you will do

Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.

They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.

We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

Can you do it?

As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.