Collections Specialist

Jacobs Enforcement Ltd; Kilmarnock; Hybrid; GBP 25,000; Full time

Job summary

A leading debt collection service provider in Kilmarnock is seeking a Collections Specialist to join their dynamic team. The role involves managing payment solutions for outstanding debts through inbound and outbound calls. Key qualifications include strong interpersonal skills, resilience, and a positive work ethic. The company offers a competitive salary of £24,570 per annum, along with a robust training program and generous annual leave. The position allows for flexible working hours and includes various employee benefits.

Benefits

Competitive salary

Flexible working hours

Generous annual leave allowance

Company pension scheme

Health cash plan

Death in service benefit

Extensive training programme

Qualifications

• Experience in a target-driven role or negotiating finances is desirable.
• Positive attitude with strong work ethics.

Responsibilities

• Handle inbound and outbound calls to negotiate payment solutions.
• Manage a portfolio of accounts and make recovery decisions.
• Participate in ongoing training and mentorship.

Skills

Strong interpersonal and negotiation skills

Resilience and ability to handle challenging conversations

Self-motivated with excellent time management skills

Target and results driven

Ability to build trust and relationships quickly

Understanding of GDPR

Job description

Location: Kilmarnock Town Centre (Potential Future Home Working Available)

Salary: £24,570 per annum in line with Real Living Wage

Job Type: Permanent

Hours: Full-time. 37.5 hours per week.

The Role

As a Collections Specialist, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. You will manage your own portfolio of accounts, making appropriate recovery and legal action decisions. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow.

What We’re Looking For

• Strong interpersonal and negotiation skills.
>Resilience and ability to handle challenging conversations.
• Self-motivated, with excellent time management and organisation skills.
• Target and results driven.
• Ability to build trust and relationships quickly.
• Experience of a target-driven role or negotiating finances is desirable.
• Positive attitude with strong work ethics.
• Good understanding and knowledge of GDPR.

What We Offer (N.B. Permanent Staff)

• Competitive salary - £24,570 basic salary per annum in line with Real Living Wage
• Flexible Working – 37.5 hours per week (Monday to Friday) on a shift rota. A sample shift rota: One late shift 10:00am to 6:30pm, 2 shifts 8:30am to 5pm, 2 shifts 9am to 5:30pm and one in four Fridays 9:30am to 6pm.
• Annual Leave Allowance – Generous annual leave allowance of 32 days increasing with length of service. This is inclusive of 6 bank holidays.
• Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
• Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
• Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
• Extensive Training Programme – We provide our new employees with a robust training and induction programme, along with ongoing support and development to help you grow and succeed throughout your career. The initial induction lasts between 4-6 weeks between the hours of 8:30am to 5:30pm.
• Successful candidates will need to undergo right to work and reference checks.

About Us

Established in 1924 and now Part of the ColX Group we are one of Scotland’s largest and most innovative Sheriff Officer and Debt Collection service providers.

Our established network of Sheriff Officers and Messengers-at-Arms are coordinated from our Kilmarnock base. Successfully completing more than 120,000 field visits each year, we serve a range of public and private sector organisations and many of Scotland’s largest law firms. The longevity and integrity of our partnerships are apparent, both through the many exclusive contracts we hold and our enduring relationships.

We positively encourage applications from all eligible candidates irrespective of any protected characteristic.

We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.

Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.