Veterinary Client Care Specialist

Medivet Group; Arnold, Netherfield, Hilcote; On-site; GBP 18,000 - GBP 24,000; Full time

Job summary

A veterinary service provider in Arnold is seeking a Client Care Assistant to act as the first point of contact for clients. This full-time position involves managing client relationships, managing appointments, and providing exceptional care in a supportive team environment. The ideal candidate will have excellent reception skills and numeracy skills, with prior experience in a veterinary practice being desirable. Competitive benefits include a health cash plan, generous annual leave, and wellness support.

Benefits

Health Cash Plan

24/7 counselling support

5 weeks annual leave plus Bank Holidays

Cycle to Work scheme

Qualifications

• Experience as a veterinary receptionist is desirable.
• Ability to prioritize tasks and remain calm under pressure.
• Willingness to learn and be flexible in a team environment.

Responsibilities

• Carry out reception duties, greeting clients on arrival.
• Manage the practice diary to optimize appointment availability.
• Process repeat prescription order requests.
• Triage emergency appointments and manage client calls.

Skills

Exceptional client facing care

Excellent reception skills

Good numeracy skills

Experience using online appointment booking systems

Job description

A veterinary service provider in Arnold is seeking a Client Care Assistant to act as the first point of contact for clients. This full-time position involves managing client relationships, managing appointments, and providing exceptional care in a supportive team environment. The ideal candidate will have excellent reception skills and numeracy skills, with prior experience in a veterinary practice being desirable. Competitive benefits include a health cash plan, generous annual leave, and wellness support.