Veterinary Client Care & Reception Specialist

Medivet Group; Hempstalls; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A veterinary service provider in Hempstalls seeks a Client Care Assistant to handle client interactions and reception duties. The ideal candidate will excel in providing client-facing care and have essential reception skills. Responsibilities include greeting clients, managing appointments, and processing requests. Ideal applicants should be calm under pressure, flexible, and eager to learn. The role offers part-time hours within a supportive team environment. Join us to make a meaningful difference.

Benefits

Health Cash Plan from day one

24/7 counselling and wellbeing support

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Qualifications

• Skilled at providing exceptional client facing care.
• Good numeracy skills and experience with online appointment bookings.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointments, contacting clients as needed.
• Manage the practice diary to optimize appointment availability.
• Answer client phone calls and manage messages.
• Process repeat prescription order requests.

Skills

Client facing care

Reception skills

Numeracy skills

Team player

Tools

Online appointment booking systems

Job description

A veterinary service provider in Hempstalls seeks a Client Care Assistant to handle client interactions and reception duties. The ideal candidate will excel in providing client-facing care and have essential reception skills. Responsibilities include greeting clients, managing appointments, and processing requests. Ideal applicants should be calm under pressure, flexible, and eager to learn. The role offers part-time hours within a supportive team environment. Join us to make a meaningful difference.