Veterinary Client Care & Reception Specialist

Medivet Group; Oxford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A veterinary care provider in Oxford is seeking a Client Care Assistant to be the first point of contact for clients and offer exceptional service. You will handle reception duties, answer phone calls, and manage appointments while working in a supportive team environment. Ideal candidates should possess excellent reception skills and be able to prioritise effectively. Previous veterinary experience is desirable. This role is full-time and offers generous benefits including health support and annual leave.

Benefits

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Qualifications

• Exceptional skills in providing client facing care.
• Experience in managing appointment booking systems.
• Team player with a strong ability to prioritise tasks.

Responsibilities

• Carry out reception duties and update client records.
• Triage emergencies and manage appointment availability.
• Answer and manage client phone calls.

Skills

Exceptional client facing care

Reception skills

Good numeracy skills

Experience with online appointment booking systems

Job description

A veterinary care provider in Oxford is seeking a Client Care Assistant to be the first point of contact for clients and offer exceptional service. You will handle reception duties, answer phone calls, and manage appointments while working in a supportive team environment. Ideal candidates should possess excellent reception skills and be able to prioritise effectively. Previous veterinary experience is desirable. This role is full-time and offers generous benefits including health support and annual leave.