Resident Experience Advisor – Student Housing

Student Roost group; Chester; Hybrid; GBP 11,000 - GBP 14,000; Part time

Job summary

A leading student accommodation provider is seeking a Customer Service Advisor located in Chester. This role involves supporting residents, managing inquiries, and engaging with the community. The ideal candidate is friendly, detail-oriented, and adaptable, ready to deliver exceptional service. Offering a salary of £11,606.40 per annum based on 16 hours per week, this position provides flexible hours to meet the needs of residents and the business. Join a team where your enthusiasm for customer service is valued and where you can make a positive impact.

Benefits

Flexible hours

Supportive work environment

Career growth opportunities

Qualifications

• Experience in customer service is beneficial but not mandatory.
• Ability to build relationships with residents and colleagues.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Provide exceptional support and service to residents.
• Engage in community events and build a sense of belonging.
• Manage operational tasks and administrative duties.

Skills

Friendly and approachable

Exceptional resident experience

Team player

Tech savvy

Organised and detail-oriented

Strong communication skills

Calm under pressure

Solutions oriented

Tools

MS Office

Job description

A leading student accommodation provider is seeking a Customer Service Advisor located in Chester. This role involves supporting residents, managing inquiries, and engaging with the community. The ideal candidate is friendly, detail-oriented, and adaptable, ready to deliver exceptional service. Offering a salary of £11,606.40 per annum based on 16 hours per week, this position provides flexible hours to meet the needs of residents and the business. Join a team where your enthusiasm for customer service is valued and where you can make a positive impact.