Change of Tenancy Advisor

Yu Energy; Leicester; On-site; GBP 24,000 - GBP 26,000; Full time

Job summary

A utility service provider is seeking a Change of Tenancy Advisor to join their expanding team in Leicester. This full-time role offers an annual salary ranging from £24,750 to £26,000. The advisor will be responsible for managing customer queries, processing tenancy requests, and maintaining accurate records. Ideal candidates will possess effective communication and time management skills, with GCSE qualifications in Math and English. Benefits include generous annual leave and development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Qualifications

• Good level of communication skills, both verbal and written.
• Effective time management and multitasking capabilities.
• Experience in customer service roles, particularly over the phone.

Responsibilities

• Investigate and verify change of tenancy requests according to process.
• Handle inbound calls from customers regarding tenancy queries.
• Record written information accurately in systems.

Skills

Communication

Time Management

Customer Service

Office 365 skills

Attention to Detail

Education

GCSE Grade A-C in Math & English or Equivalent

Job description

Change of Tenancy Advisor

Department: YUR - 2040 - Change of Tenancy

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Change of Tenancy Manager

Compensation: £24,570 - £26,000 / year

Description

Reports to: Change of Tenancy Manager

Location: Leicester Office LE3 5BZ

Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.

Salary: £24,750 - £26,000

We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.

You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
• Taking Inbound calls from new and existing COT queries
• Assisting with recording written information on systems
• Ability to spot risks within accounts and offer remedial action
• Responding to Email queries internal and external whilst providing excellent customer service due diligence
• Processing COT requests smoothly and efficiently and within SLA
• Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
• Developing & Learning relationship skills with key stakeholders (Internal & External)

About Yü

If you have what it takes you could be just what we’re looking for…

• Education – GCSE Grade A-C in Math & English or Equivalent
• Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
• Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
• Ambitious – You don’t just want another job, you want a career
• Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
• Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
• Friendly – You’re always polite & speak to people with respect
• Accuracy – Good level of accuracy & attention to detail

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed