Tenant Services Coordinator

Leeds Safe Roads Partnership; Leeds; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A local authority housing provider in Leeds is seeking a Housing Assistant to deliver high-quality customer care and support tenancy management for Council tenants. You will be responsible for managing customer contacts, maintaining accurate records, and ensuring the efficient completion of administrative tasks. This role requires effective communication and a strong focus on customer satisfaction. Benefits include competitive salary, pension contributions, and opportunities for professional development, along with hybrid working arrangements.

Benefits

Competitive salary

Pension contributions

Flexible working arrangements

Career pathway and development opportunities

Qualifications

• Experience of working in a customer facing environment.
• Ability to effectively communicate with customers and colleagues.
• Ability to maintain accurate records and manage information.

Responsibilities

• Support tenancy management activity for Council Housing tenants.
• Manage customer contact and administer tenancy management procedures.
• Collate and prepare information from various sources.

Skills

Customer care

Communication

Teamwork

IT skills

Job description

A local authority housing provider in Leeds is seeking a Housing Assistant to deliver high-quality customer care and support tenancy management for Council tenants. You will be responsible for managing customer contacts, maintaining accurate records, and ensuring the efficient completion of administrative tasks. This role requires effective communication and a strong focus on customer satisfaction. Benefits include competitive salary, pension contributions, and opportunities for professional development, along with hybrid working arrangements.