Data and Enquiries Manager

University of Sussex; Brighton; On-site; GBP 38,000 - GBP 47,000; Full time

Job summary

A UK-based university is looking for a Data and Enquiries Manager to lead a team in delivering high-quality enquiry services to prospective students. The role requires strong data analysis skills and provides a strategic approach to recruitment activities. With a salary range of £38,784 to £46,049, the position offers opportunities for professional growth while directly contributing to the enquiry management process. A commitment to excellent customer service and GDPR knowledge is essential.

Qualifications

• Experienced manager with strong data analysis skills.
• Commitment to high-quality customer service.
• Expert knowledge or willingness to develop knowledge of recruitment and admissions processes.

Responsibilities

• Lead a team to deliver high-quality enquiry services.
• Monitor email and telephone responses for accuracy and consistency.
• Plan and deliver recruitment activities including call campaigns.

Skills

Data analysis

Customer service

Team management

GDPR knowledge

Job description

Full-time considered up to a maximum of 1.0 FTE (37.5 hours) Requests for flexible working options will be considered (subject to business need).

Grade 7 starting at £38,784 to £46,049 per annum, pro rata if part time.

Contract Type

Permanent

About the role

The Data and Enquiries Manager will lead a small team responsible for delivering a high-quality enquiry service to prospective undergraduate and postgraduate students. The role requires expert knowledge of admissions and application processes, with responsibility for monitoring email and telephone responses to ensure accuracy, consistency, and excellent customer service. The postholder will plan and deliver recruitment activities such as call campaigns and events, including overseeing registration processes to ensure data is collected accurately, securely, and in line with GDPR requirements.

A key element of the role is the analysis of pre-applicant and applicant data from multiple systems, producing clear, insightful reports to support senior management decision-making and internal service improvement. The role is hands‑on and operational as well as strategic, requiring the ability to manage people effectively while also contributing directly to front‑line enquiry handling when required.

About you

You will be an experienced manager with strong data analysis skills and a commitment to high‑quality customer service. You will have or be willing to develop expert knowledge of undergraduate and postgraduate recruitment and admissions processes and be confident in gathering and manipulating data from multiple systems to produce clear insights for decision‑making.

Organised and detail‑focused, you will work confidently within GDPR requirements and support your team while also being willing to handle enquiries directly when needed.

About our Division

The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership our academic schools and other learning institutions in the UK, and, Internationally to attract the very best students we can.

Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life‑long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish.

Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150‑acre campus has to offer. We are accessible by public transport; Falmer train station is a five‑minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.

Sussex is a renowned, multi‑accredited, research‑led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

Visa Sponsorship Queries: This role may be eligible for sponsorship under the Skilled Worker route. The assigned SOC code is 3544 Data analysts and the going rate is £34,900. Eligibility for sponsorship will depend on the salary offered, whether a candidate can make use of tradeable points to meet the salary offered, as well as whether the candidate holds an existing Skilled Worker sponsorship which began before 22 July 2025. This is due to the role being considered to be skilled to RQF level 3-5.

The University requires that work undertaken for the University is performed in the UK.

If you are experiencing any issues using our application portal or if you require adjustments to be made to the selection process, please contact us on [phone] or [e-mail] to discuss your requirements.