Student Experience Support Officer

Study Group; Huddersfield; On-site; GBP 21,000 - GBP 26,000; Full time

Job summary

A leading international education provider is seeking a Student Experience Support Officer in Huddersfield. The role involves managing timetables, coordinating student attendance, and providing administrative support. Candidates should have great customer service skills, strong IT, communication, and organisational abilities. Experience in an educational setting is essential. This position offers a dynamic work environment and opportunities for professional development.

Qualifications

• Experience of working in an educational environment.
• Working in a fast-paced pressurised office environment.
• Experience of working in a customer-facing role is desirable.

Responsibilities

• Support Student Experience Coordinator in exam planning and preparations.
• Manage office timetables accurately and in a timely manner.
• Provide administrative support for student induction and event organization.

Skills

Customer service skills

IT skills

Communication skills

Organisational skills

Education

GCSEs at Grade C/Grade 4 or above in Maths and English

Job description

Contract type: Full Time (37.5 hours) – Permanent

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to £25,374 per annum

The International Study Centre needs an experienced and accomplished Student Experience Support Officer – Progression & Timetabling. The post holder will undertake a variety of tasks including timetabling, managing and coordinating student attendance, student administration support and providing support to the academic and SMT where necessary. This is a fast‑paced environment, and the successful applicant will have proven customer service skills, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team in an international environment.

About the Role

Assessment and Progression

• Support Student Experience Coordinator in exam planning and preparations.
• Support the Student Experience Coordinator to manage examination papers.
• Provide support in ensuring that student results are recorded by deadlines.
• Provide administrative support for meetings.
• Maintain students’ progression record.
• Work closely with colleagues to organise progression related events.

Timetabling

• Work closely with colleagues to ensure that timetables are planned, produced and distributed accurately and in a timely manner.
• Provide administrative support in the planning, production and maintenance of class and examination timetables.
• Ensure the centre timetable is up to date in each platform.

Finance

• Assist the Student Experience Coordinator with overseeing overall student debt, collection of tuition fees, preparing additional charge and reporting on student finance issues to the Head of Student Experience.

Administration

• Deal with general student enquiries.
• Deal with fee payment deadlines and enquiries.
• Provide administrative support to pre‑sessional courses.
• Foster productive relations with internal and external stakeholders.
• Production of student letters as requested.
• Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc.
• Assist in the preparation of student induction, including induction packs, welcome letters and student handbook.
• Assist and be involved in the planning and delivery of student induction and progression weeks at the various intakes.
• Any other duties required by the Deputy Director of Student Experience.

About You

• Minimum standard of education demonstrated by GCSEs at Grade C/Grade 4 or above, including Maths and English, or equivalent/higher qualifications.
• Experience of working in an educational environment.
• Working in a fast‑paced pressurised office environment.
• Experience of working in a customer facing role (Desirable).

About Us

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Organisational Compliance

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted – Criminal Background Check (country specific), two references, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. Your information will be kept confidential and stored securely. Please see Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. Your information will be kept confidential and stored securely.