Sheltered Scheme Officer

North East Ambition; Alnwick; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A community-focused organization in Alnwick is seeking a Sheltered Scheme Officer for a full-time role. The position involves managing sheltered housing schemes designed for individuals with dementia, promoting resident well-being, and ensuring service excellence. Ideal candidates will have an NVQ Level 3 qualification and experience in social housing or customer service. The role offers comprehensive benefits, including annual leave and pension schemes.

Benefits

26 days annual leave plus public holidays

Local Government Pension Scheme

Flexi scheme - up to 2 days flexible leave

Qualifications

• Valid UK driving license and access to a vehicle.
• Experience in social housing or customer-focused roles.

Responsibilities

• Manage day-to-day operations of sheltered housing scheme.
• Promote resident well-being and community spirit.
• Provide support for scheme residents.

Skills

Customer service

Teamwork

Communication

Education

NVQ Level 3 or equivalent

Job description

ROLE OF THE JOB

We are looking for a Sheltered Scheme Officer to be based at Augur Place, Alnwick. This is a full-time, permanent role.

This role involves managing sheltered housing schemes, promoting resident well-being, and ensuring effective tenancy management.

Key Responsibilities Include:

• Overseeing the day-to-day management of a sheltered housing scheme and purpose built bungalows designed for those with a diagnosis of dementia or Alzheimers.
• Promoting resident well-being, community spirit, and independence.
• Facilitating support for scheme residents and managing tenancy processes.
• Fostering team spirit and accountability while prioritising customer service.
• Ensuring excellent service delivery and maintaining a high profile within the scheme.

REQUIREMENTS OF THE JOB

• NVQ Level 3 or equivalent qualification.
• Social Housing or Customer-focused experience.
• Valid UK driving license and access to a vehicle.
• Enthusiasm and a passion for delivering excellent customer service to older people and those with a diagnosis of dementia or Alzheimers.
• Ability to work as part of a team.

For further information about this vacancy, please contact Philippa Storey (Senior Sheltered and Supported Housing Officer) via email; [e-mail]

NCC INFO AND BENEFITS

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

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Further information

Please note that this is a part time position.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.