Enterprise SaaS Customer Success Leader – UK & EMEA

RM plc; United Kingdom; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading educational technology provider in the United Kingdom seeks a Head of Customer Success to engage clients and drive their satisfaction and retention. This role includes leading a high-performing team and managing complex client needs, ensuring operational performance and strategic delivery oversight. The ideal candidate will have proven leadership in SaaS service delivery and the ability to drive operational improvements based on insights. A competitive salary, hybrid work options, and robust benefits are offered.

Benefits

Competitive salary

Private medical healthcare

Performance-related bonus

Voluntary benefits such as additional annual leave

Qualifications

• Proven leadership in driving customer success and service delivery.
• Experience managing complex client environments and P&L.
• Ability to operate strategically within a matrix structure.

Responsibilities

• Own and manage client portfolios to drive satisfaction and retention.
• Lead delivery excellence and operational performance.
• Build and lead a high-performing client success team.

Skills

Leadership in SaaS or technology-enabled service delivery

Strategic service improvements

Gravitas in client relationships

Strong commercial acumen

Ability to lead cross-functional teams

Operating in fast-paced environments

Job description

A leading educational technology provider in the United Kingdom seeks a Head of Customer Success to engage clients and drive their satisfaction and retention. This role includes leading a high-performing team and managing complex client needs, ensuring operational performance and strategic delivery oversight. The ideal candidate will have proven leadership in SaaS service delivery and the ability to drive operational improvements based on insights. A competitive salary, hybrid work options, and robust benefits are offered.