Customer and Sales Support

Sikla Group; Milton Keynes; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading engineering firm in Milton Keynes is seeking a detail-oriented Sales Support Specialist to enhance operational efficiency. The role involves managing customer inquiries, processing orders, and supporting technical projects. Ideal candidates will have over 2 years of experience in sales administration or customer service, with a strong background in B2B environments such as construction or industrial supplies. Sikla offers a collaborative workplace, opportunities for growth, and benefits such as private healthcare and gym memberships.

Benefits

25 days annual leave (+ bank holidays)

Private Healthcare

Local Gym Membership

Onsite free refreshments

Regular staff lunches

Qualifications

• 2+ years’ experience in sales administration, customer service, or technical sales support.
• Experience in B2B environments, ideally in construction or industrial supplies.
• Strong skills in ERP systems and Microsoft Office.

Responsibilities

• Manage customer enquiries and provide first-class support.
• Process quotations, sales orders, and invoices.
• Support project-related documentation and technical queries.

Skills

Sales administration

Customer service

Technical sales support

Organizational skills

Problem-solving abilities

Proactive mindset

Tools

ERP systems

Microsoft Office

Job description

Be part of a fast‑growing international team.

At Sikla UK, we are expanding our team in Milton Keynes and looking for someone who thrives in a technical, fast‑paced, and customer‑centric environment. If you have a background in sales administration, customer service, or project support—especially within construction, M&E, or industrial supply chains—this role offers you the chance to join a company where your expertise genuinely adds value.

The Role

This position places you at the heart of operations—supporting both commercial activity and technical project execution. You will work closely with our Sales, Supply Chain, and Engineering teams on a wide variety of customer enquiries, quotations, orders, logistics coordination, and technical documentation.

You’ll be joining a supportive team where your ability to understand technical products, coordinate multi‑step workflows, and provide proactive service will have a direct impact on customer satisfaction and business performance.

Your duties and key responsibilities

You will play a central role in ensuring the smooth running of the sales office by handling:

Sales & Customer Support

• Managing customer enquiries and providing first‑class support
• Processing quotations, sales orders, invoices, and delivery updates
• Communicating with customers and internal teams to keep information flowing seamlessly

Operational Support

• Supporting project‑related documentation and technical queries (training provided)
• Working with ERP systems, CRM, stock data, pricing, and order tracking
• Liaising with other teams to ensure accurate information for site‑related orders

Office & Administrative Excellence

• Maintaining records, documentation, and compliance‑related files
• Supporting other business administrative tasks, as needed
• Coordinating general office tasks—data entry, reporting, and internal communications

Your Profile

• 2+ years’ experience in sales administration, customer service, technical sales support, or order processing
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
• Strong ERP and Microsoft Office skills
• Excellent communication, organisation, and problem‑solving abilities
• A proactive mindset and the ability to manage multiple priorities with accuracy
• An interest in technical products or engineering (full training provided)
• Availability to occasionally travel to Milton Keynes for training

Why Join Sikla UK

When you become part of Sikla, you join an international group recognised for engineering innovation and high‑quality modular support systems used worldwide in commercial, industrial, and infrastructure projects. Our Offer:

• A stable, growing company with a strong reputation in the construction and M&E sectors
• A collaborative environment where your contribution matters
• Exposure to technical, engineering, and supply chain processes
• Opportunities for development (product training, internal mobility, and skills growth)

• Working hours: 8 AM - 5 PM (Mon‑Thu) | 8 AM - 3 PM (Fri)
• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Possibility of enrolling with Private Healthcare & Local Gym Membership

If you are interested in this position, please submit your application for consideration. We look forward to hearing from you!

You will find more information about Sikla and its Team on our website and LinkedIn page.