Customer Service Administrator

Rapid Access LLC; Nuneaton; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A growing manufacturing company in Nuneaton seeks a Customer Service Administrator to ensure effective communication with customers regarding delivery inquiries. You will handle tasks such as processing orders, managing returns, and maintaining clear communication about delivery statuses. The ideal candidate should have excellent customer service skills, be tech-savvy, and possess at least a year of relevant experience. This role offers numerous benefits, including bonuses and paid lunches while fostering career development.

Benefits

Increased pay after probation

Monthly bonus scheme

Paid lunch fortnightly

Unique birthday bonus

Employee Assistance Programme

25 days annual leave

Annual health assessments

Company pension

Participation in work events

Christmas shutdown

Qualifications

• Minimum of one year of experience in administration and customer service.
• Proficiency in using a PC as part of your duties.

Responsibilities

• Communicate promptly and clearly with customers on delivery statuses.
• Assist customers with rescheduling and processing returns.
• Proactively inform customers of delays and offer solutions.
• Answer calls and emails professionally.
• Raise quotations and process orders via in-house system.
• Scan, file, and email proof of deliveries.
• Support management as needed.

Skills

Excellent telephone manner

Strong customer service skills

Ability to work independently

Tech savvy

Job description

About Rapid Access

Established for over 15 years, Rapid Access Ltd is an ever-expanding manufacturing company of steel access panels and riser doors to the construction industry, operating across 3 facilities in Warwickshire. We are dedicated to providing impeccable customer service and believe this is achieved through high levels of employee satisfaction. Rapid Access Ltd is caring, supportive to our employees, families, local community, and the planet.

The Opportunity

Rapid Access Ltd is expanding our team and seeking a dedicated Customer Service Administrator. This role offers the opportunity to work in a supportive and positive work environment, with access to training courses for personal development, a monthly bonus scheme following probation, and a unique birthday bonus, while making a difference in an innovative and diverse company.

What You'll Be Doing

As a Customer Service Administrator, you will be the primary contact for customers with delivery‑related enquiries and issues. Your responsibilities will include:

• Communicating promptly and clearly with customers to provide updates on delivery statuses.
• Assisting customers with rescheduling deliveries and processing returns.
• Proactively informing customers of any delays or issues and offering alternative solutions.
• Answering calls and emails in a timely and professional manner.
• Raising quotations and processing orders via our in‑house system.
• Scanning, filing, and emailing proof of deliveries (PODs).
• Offering support to management as required.

What We're Looking For

• Excellent telephone manner and strong customer service skills, both written and verbal.
• Ability to work independently and as part of a team.
• Tech savvy: The ability to use a PC as part of your duties.
• Minimum of one year of experience in administration and customer service.

What You'll Get In Return

• Increased pay following completion of probation.
• Monthly bonus scheme following completion of probation.
• Paid lunch fortnightly and a unique birthday bonus.
• Employee Assistance Programme (EAP).25 days annual leave with extra holidays after five years of service.
• Annual health assessments.
• Company pension and participation in work events.
• Christmas shutdown.

Working Hours & Location

Monday to Thursday: 08:30 – 17:00
Friday: 08:30 – 16:00

39 hours per week, no weekends required

Onsite role: Nuneaton (CV11)

Ready to take the next step?

If you are trustworthy, reliable, and professional with a knack for customer service, we want to hear from you. Apply Now: Click to Apply and start your journey with Rapid Access Ltd, where we not only build access solutions but also foster career success!