Customer Service Administrator

HR GO Driving; Liverpool; On-site; GBP 25,000 - GBP 26,000; Full time

Job summary

A progressive financial services company in Liverpool is seeking a Customer Service Administrator on a Fixed Term Contract for 15 months. You will handle email correspondence from investors and professionals while ensuring compliance with regulations. The ideal candidate has experience in customer service, particularly in complaint handling, and can work independently or as part of a team. This position offers a competitive salary of £25,602 per annum and standard working hours of Monday to Friday, 9am-5:30pm.

Qualifications

• Experience in complaint handling, inbound processing, or banking roles.
• Strong independent worker with team collaboration skills.
• Proven ability in resolving complaints.

Responsibilities

• Respond to emails from investors and professionals.
• Prioritize queries and coordinate with departments.
• Ensure quality and accuracy in correspondence.

Skills

Customer service experience

Complaint handling

Teamwork

Independent working

Job description

Customer Service Administrator - FTC

Job Reference: PSCSA33

Admin and Secretarial – Liverpool, Merseyside – £25,600 - £25,602 per annum, Permanent

• Job Title: Customer Service Administrator
• Location: Liverpool L3
• Salary/Hourly Rate: £25,602
• Job Type: Fixed Term Contract – 15 months
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment is currently recruiting for an exciting role in a progressive financial services company based in Liverpool, with many opportunities for progression.

You will be responsible for responding to emails from investors and professionals, adhering to compliance and regulations.

General Duties of Customer Service Administrator:

• Respond to emails from investors and professionals, adhering to compliance and regulations.
• Prioritise queries and coordinate with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients/investors, meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Administrator:

• Customer service experience in complaint handling, inbound processing, or banking roles.
• Strong independent worker with ability to work in a team.
• Experience resolving complaints.

If you are interested in the Customer Service Administrator role based in Liverpool, click the ‘apply now!’ button for an immediate interview!

Contact us:

• Email: [e-mail]
• Call: 01233 722 401