Housing Registrations Advisor

Safer York Partnership; York and North Yorkshire; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A local government authority is seeking a Housing Registrations Advisor to be the primary contact for social housing applicants. The role involves managing applications, providing advice on housing options, and maintaining accurate records. Key qualifications include knowledge of housing law, strong interpersonal skills, and the ability to support anxious customers. This position offers hybrid working arrangements and a comprehensive benefits package including annual leave and health initiatives.

Benefits

Generous annual leave allowance

Access to Local Government Pension Scheme

Comprehensive Health & Wellbeing initiatives

Continuous Learning & Development opportunities

Qualifications

• Knowledge of housing law and regulations.
• Ability to use IT systems effectively.
• Excellent interpersonal skills and ability to provide support under stress.

Responsibilities

• Be the first point of contact for social housing applications.
• Process and manage housing applications.
• Maintain accurate recording and reporting systems.

Skills

Knowledge of housing law

Excellent interpersonal skills

Ability to handle stressful situations

Competency in spoken English (CEFR C1)

Tools

Specialist IT systems

Job description

Internal Vacancy

Overview

The Housing Registrations Team within City of York Council is looking to appoint a Housing Registrations Advisor.

Key Responsibilities

• Be the first point of contact for customers applying for social housing.
• Give realistic housing advice and discuss all housing options available to applicants.
• Process, assess and manage applications in line with the City of York Council allocation policy.
• Advertise, shortlist and allocate vacant properties across the City of York Council area and work closely with other registered social providers.
• Maintain accurate recording and reporting systems.
• Ensure all associated recording and reporting systems are kept accurately up to date.

Requirements & Skills

• Knowledge of housing law and the ability to use specialist IT systems.
• Excellent interpersonal skills and the ability to handle stressful situations with sympathy and firmness.
• Capability to work independently as well as under the guidance of the housing registrations manager.
• Ability to cope with customers who may be anxious and under a lot of stress, whether in person or on the phone.
• Demonstrate competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: can express themselves fluently and spontaneously, almost effortlessly.
• Suitable as a job share opportunity.

Working Arrangements

Hybrid working arrangements are available for this role. Your contractual location will be the designated council office for your team. Working arrangements will be determined based on the requirements of the role and in collaboration with you during the recruitment process.

Benefits

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. Flexible working practices, community engagement and volunteer activities are available, and continuous Learning & Development opportunities are promoted. A growing range of discounts, rewards and savings is also offered.

Application Details

Closing date: Sunday 15 February 2026 at 12midnight.

Interview date: Friday 27/2/26.

Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.

Contact Information

For further information or an informal discussion please contact Nicki Simpson (Housing Registrations Manager) at [e-mail] or on 01904 551271.