Specialist Housing & Support Team Leader

Cardiff Search; Cardiff; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

An award-winning housing association based in Cardiff seeks a Specialist Housing and Support Team Leader. In this role, you will manage a dedicated team to ensure high-quality support services for tenants. You need strong communication skills and experience working within legislative frameworks. The position requires a driving license and offers a chance to make a significant positive impact in social housing. This role is crucial for maintaining relationships with agencies and internal departments.

Qualifications

• Proven experience within legislative frameworks including Renting Homes Act & GDPR.
• Experience of working with statutory and voluntary sectors.
• Experiences in support assessments and planning processes.

Responsibilities

• Manage the team to meet service aims successfully.
• Coordinate managed schemes portfolio including contract compliance.
• Develop and maintain relationships with key agencies.

Skills

Proactive and customer focused

Effective communication

Understanding of safeguarding

Flexible and innovative

Job description

Specialist Housing and Support Team Leader

An exciting opportunity has arisen to join an award winning and innovative housing association and our tenant focused Housing Team. We are looking for a proactive and customer focused individual, to ensure Cadarn provides a high quality, trauma informed and inclusive support service for our general needs and independent living tenants.

About Us

The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 3,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the role

The role is responsible for managing the team to ensure the aims of the service are met, co-ordinating the management of Cadarn’s managed schemes portfolio, including contract and service level agreement compliance between Cadarn and supported housing agents. The Specialist Housing and Support Team Leader role will also coordinate our Specialist Tenancy Support service and Independent Living Schemes.

The role involves developing and maintaining relationships with key agencies and managing agents, and liaising with both internal departments and external organisations. You will be an effective communicator, with highly developed communication skills, adept at liaising with residents, colleagues, external partners, and government bodies.

About you

Relevant and proven experience is essential for this role, along with significant experience of working within legislative frameworks, including the Renting Homes Act (2016), GDPR, Social Services and Wellbeing Act and of developing and working within a Psychologically Informed Environment. You must have a demonstratable understanding of safeguarding and child protection procedures and of working with a range of organisations in the statutory and voluntary sectors, along with significant experience of operating support assessments, risk assessments, planning processes and management framework.

You will need a driving licence and have the use of a car every working day. The post is subject to an Enhanced Disclosure and is subject to a renewal disclosure check every three years.

Continually improving is at the heart of what we do. A high standard of work and the ability to be flexible and innovative is also important to us. So, if you are passionate about social housing and making a difference and have great customer service skills along with a can-do attitude, then why not apply?

Closing date for applications: midnight Sunday 8th February 2026

Interview date: Thursday 19th February 2026

*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.

Cadarn are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.

This job position was listed by Cadwyn Housing Association (View Profile ).

Please contact Nicola on 02920 434425 for further information.

• Specialist Housing and Support Team Leader