Credit Control Administrator

Panda Utilities Limited; Remote; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading waste management company in the United Kingdom is seeking a Credit Administrator to support its credit control team. The ideal candidate will have over 12 months of relevant experience and strong knowledge of Sage 200. Responsibilities include accurately allocating customer receipts, managing the mailboxes, and reconciling bank statements. This role demands excellent customer service skills and a proactive attitude. Join us to make a positive impact in the waste management industry with a company that values innovation, teamwork, and integrity.

Qualifications

• Minimum of 12 months experience in a similar role.
• Experience with Sage products is essential.

Responsibilities

• Accurately allocate all customer receipts.
• Manage mailboxes for customer remittance requests.
• Reconcile bank statements against allocated receipts.

Skills

High level of written and oral communication

Conflict resolution

Excellent customer service

Education

AAT

Tools

SAGE 200

Job description

About the Role

Location: Bromborough
Working hours: Monday to Friday; 08:30 – 17:00

About B&M Waste Services is a customer-centric, forward thinking waste and recycling solutions provider with depots located on the Wirral, in Manchester, Preston, Leeds and most recently, Birmingham. Our award winning, family run business is seeking talented, hardworking and ambitious people to help us further grow our business. We are an Equal Opportunities employer and go above and beyond to ensure our staff are some of the happiest in our industry.

The Role Reporting into the Head of Transactional Services, the role of our Credit Administrator is to support our credit control team by completing a variety of administration tasks including allocating cash, raising credit notes/invoices, managing our various mailboxes and reconciling the bank statement.

Responsibilities

• Accurately allocating all customer receipts as per the customer’s remittance advice.
• Ensuring any receipts that do not have an accompanying remittance are followed up with customers to avoid unallocated cash.
• Support CC’s sending copy invoices
• Maintain the unallocated cash value below the targeted value.
• Raising credit notes/invoices as per the agreed process.
• Managing the mailboxes that include remittances and various other customer requests.
• Work alongside the credit control team to ensure that any administration tasks are maintained in a timely manner.
• Reconcile the bank statement versus the receipts allocated in Sage 200.

The Ideal Candidate

The ideal candidate will be an organised and methodical individual who has completed a similar role for a period of more than 12 months. You must be able to demonstrate your knowledge of Sage 200 (or other Sage products) as the role is almost completely transacted in Sage.

You will have a positive attitude and customer service must always be at the forefront of what you do.

Qualifications

• AAT

Experience

• 2 years sales ledger experience.
• Customer service experience (desirable)

Skills

• High level of written and oral communication.
• Conflict resolution.
• Excellent customer service.

Knowledge

• SAGE 200

Desirable

• CRM
• AMCS
• Credit Hound

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)