Student Finance Officer

Regent College London; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A higher education institution in Greater London is seeking a Student Finance Officer to provide financial guidance and support to students regarding loans. The role involves administering payments, resolving queries, and ensuring compliance with financial procedures. Candidates should have experience in administration and customer care, along with a minimum of 5 GCSEs including Maths and English. This is a hybrid position offering the opportunity to impact student finance processes positively.

Qualifications

• Must be able to work flexibly in a team.
• Experience working in a busy office or experience working in administration.
• Significant experience of working with the public in a customer care environment.

Responsibilities

• Provide accurate financial guidance to students on loans.
• Support students with their Student Finance applications.
• Administer the payment of Student Support Funds.

Skills

Ability to supervise staff

Excellent customer care

Experience of managing complex data

Organizational skills

Numeracy

Education

5 GCSEs including Maths & English

Job description

JOB DESCRIPTION

Overall purpose

Overview

We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.

Specific duties and responsibilities

• Provide accurate and up to date financial guidance to students and potential students regarding student loans.
• Support students on their Student Finance application.
• Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
• Work to resolve any queries students may have with their student loan accounts.
• Deal with various SLC change of circumstances.
• Reconcile all funds distributed and provide management information as requested.

Additional duties

N/A

Essential Requirements

• Must be able to work flexibly in a team
• Experience working in a busy office or experience working in administration
• Provide excellent customer care for the department, including advice to internal and external customers

Person Specification

EXPERIENCE & PERSONAL QUALITIES

Essential

• Experience of managing, presenting and maintaining complex data
• Significant experience of working with the public in an environment where good customer care is a guiding principle
• Experience of liaison with colleagues in various departments and levels across an organisation. Excellent organisational skills and time management
• Highly numerate
• Ability to supervise staff
• Experience

Desirable

• Experience of working in a student finance related environment
• Will need to be able to work under pressure and resilient.
• Experience of project work
• Wants to pursuit a long-term career in Student Finance

TECHNICAL KNOWLEDGE & SKILLS

Essential

• Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments
• Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available
• Produce regular reports for the management on the distribution and effectiveness of funds and to advice on development and resource needs
• Ensure the smooth running of the student finances within the best practice of customer care

Desirable

• Experience in the Education sector
• Experience chasing student debt

EDUCATION & PROFESSIONAL QUALIFICATIONS

Essential

• Must have at least 5 GCSE’s including Math's & English

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.