Luggage Porter

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading five-star hotel in Greater London is seeking a Luggage Porter Flexi to provide outstanding customer service. The role involves welcoming guests, maintaining a clean lobby, ensuring smooth arrivals and departures, and sharing information about hotel services. Ideal candidates will be friendly, reliable, and comfortable in a fast-paced environment. Join the Hyatt team, where opportunities for career development abound and diversity is celebrated.

Benefits

Discounted hotel stays

Free meals on duty

50% discount on food and beverages

Uniform provided

Access to Employee Assistance Programme

Continuous learning opportunities

Qualifications

• Comfortable lifting and handling luggage of various sizes.
• Ability to work in a fast-paced environment.
• Professional and positive attitude.

Responsibilities

• Welcome guests in a professional manner.
• Maintain cleanliness of the forecourt/lobby.
• Ensure smooth arrival and departure experiences.
• Provide information about hotel services and facilities.

Skills

Outstanding customer service

Friendly and reliable demeanor

Punctuality

Organizational skills

Job description

Overview

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Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and a short stroll from St. Paul’s Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants and 1 signature bar.

At Hyatt, there’s a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.

Duties and responsibilities

• Welcoming the guests to the hotel in a professional manner, making an all-important first connection, extending a warm welcome, and assisting guests as required
• Ensuring the forecourt/lobby is kept clean and tidy at all times in accordance with hotel standards
• Providing a smooth arrival and departure experience including rooming and delivering luggage
• Providing all required information about the Hotel, available services and facilities

About you

You’re friendly, reliable, and committed to delivering outstanding customer service. You enjoy hands-on work in a fast-paced environment and are comfortable lifting and handling luggage of various sizes. With a professional, positive attitude, you help guests feel welcomed from the moment they arrive. You’re punctual, organised, and take pride in representing the team with courtesy and care.

Role and benefits

• As a Luggage Porter Flexi at Hyatt Regency London Blackfriars, you will enjoy the benefits Hyatt has to offer:
• Discounted hotel stays across Hyatt not just for you but also your family and friends from day one
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Hyatt is a global family with 1250 hotels in over 76 countries and is recognised as a Great Place to Work.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job, it’s a career for people who care.

Next steps: Apply today for this Luggage Porter Flexi role and start your journey at Hyatt Regency London Blackfriars!

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