Luggage Porter

Rocco Forte Hotels Limited; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hospitality group is seeking a dedicated Luggage Porter to enhance guest experiences. Located in Greater London, the ideal candidate will manage luggage handling, collaborate with hotel teams, and provide personalized local recommendations. Candidates should have a passion for guest service and experience in luxury hospitality. This role offers a rewarding environment with growth opportunities and commitment to excellence.

Benefits

Discounted hotel rates

Food and Beverage discounts

Extensive learning opportunities

Meals on duty

Social activities

Recognition programs

Pension Scheme

Cycle to Work Scheme

Qualifications

• Warm, friendly, and approachable individual with a passion for guest service.
• Experience in a similar role, preferably within luxury hospitality.
• Strong communication skills and ability to work well in a team.

Responsibilities

• Deliver smooth and efficient luggage handling for guests upon arrival and departure.
• Provide personalized local recommendations to enhance the guest experience.
• Collaborate with the Concierge and Doorman teams to ensure seamless service.

Skills

Guest service

Communication skills

Local knowledge

Proactive attitude

Teamwork

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Join us as a Luggage Porter at Rocco Forte Hotels and enhance guests’ stays with your local knowledge and five-star service. You’ll ensure smooth luggage delivery, offer personalized recommendations, and work closely with the Concierge and Doorman teams to provide a seamless guest experience.

As a valued part of the Forte family, you will:

• Deliver smooth and efficient luggage handling for guests upon arrival and departure
• Provide personalized local recommendations to enhance the guest experience
• Collaborate with the Concierge, Doorman, and other hotel teams to ensure seamless service
• Maintain a professional and welcoming attitude at all times
• Ensure timely delivery and collection of luggage to and from guest rooms
• Assist with storing and retrieving guest luggage as needed
• Keep the luggage area organized and secure
• Anticipate guest needs and exceed expectations with a focus on exceptional service

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A warm, friendly, and approachable individual with a passion for guest service
• Experience in a similar role, preferably within luxury hospitality
• Strong communication skills and the ability to work well in a team
• Knowledge of the local area and an eagerness to share recommendations with guests
• Proactive, with the ability to anticipate and meet guest needs
• A professional appearance and a positive, can-do attitude
• Flexible and adaptable, with a commitment to delivering exceptional service
• A desire to contribute to a world-class hotel experience and represent Rocco Forte Hotels with pride

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.