Global Director, Customer Success & Support

SEMrush; United Kingdom; On-site; GBP 90,000 - GBP 130,000; Full time

Job summary

A global tech company is seeking a Senior Director of Global Customer Support. This pivotal role requires leading support teams globally, ensuring exceptional service delivery, and driving operational excellence. The ideal candidate will have a track record in strategic agility and financial management, supported by strong leadership skills. You will influence customer satisfaction metrics and work closely with Product and Marketing to align strategies. Enjoy flexible working hours and a supportive work environment as we shape the future.

Benefits

Flexible working hours

Unlimited PTO

Flexi Benefit for your hobby

Employee Support Program

Loss of family member financial aid

Employee Resource Groups

Meals, snacks, and drinks at the office

Corporate events

Teambuilding

Training, courses, conferences

Qualifications

• Experience in leading customer support organizations, ensuring high levels of customer satisfaction.
• Strong analytical skills for forecasting and managing financial performance.

Responsibilities

• Lead a global team to provide best-in-class customer support.
• Drive operational efficiency and scalability within customer support.
• Work cross-functionally to enhance overall customer experience.

Skills

Strategic Agility

Financial & Analytical Acumen

Operational Rigor

Cross-Functional Influence

Customer Advocacy

Change Leadership

Executive Communication

Job description

A global tech company is seeking a Senior Director of Global Customer Support. This pivotal role requires leading support teams globally, ensuring exceptional service delivery, and driving operational excellence. The ideal candidate will have a track record in strategic agility and financial management, supported by strong leadership skills. You will influence customer satisfaction metrics and work closely with Product and Marketing to align strategies. Enjoy flexible working hours and a supportive work environment as we shape the future.