Global Service Desk Director - CX & Operations

Computacenter Holding GmbH; Greater London; On-site; GBP 100,000 - GBP 130,000; Full time

Job summary

A multinational IT managed service company is seeking a Customer Experience Director to lead their Service Desk function. This role involves managing day-to-day operations, optimizing service delivery, and fostering relationships with stakeholders to enhance client satisfaction. The ideal candidate has over 20 years of leadership experience within IT services, expertise in IT service management frameworks, and demonstrated success in managing large, geographically diverse teams. Strong analytical and communication skills are essential for this position.

Qualifications

• 20+ years of experience in a leadership role within IT managed services.
• Experience managing large teams across different locations.
• Proven track record in operational excellence.

Responsibilities

• Manage Service Desk operations, ensuring service levels are met.
• Build relationships with stakeholders for service-related issues.
• Drive continuous improvement initiatives.

Skills

Leadership

Communication skills

Analytical abilities

Problem-solving skills

IT service management knowledge

Education

Bachelor’s degree in information technology or related field

Job description

A multinational IT managed service company is seeking a Customer Experience Director to lead their Service Desk function. This role involves managing day-to-day operations, optimizing service delivery, and fostering relationships with stakeholders to enhance client satisfaction. The ideal candidate has over 20 years of leadership experience within IT services, expertise in IT service management frameworks, and demonstrated success in managing large, geographically diverse teams. Strong analytical and communication skills are essential for this position.