Global Head of Client Support

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading financial services group is looking for a Senior Director, Head of Client Support in London. The role involves building and leading a team responsible for driving customer satisfaction through operational excellence. The candidate should have experience in scaling support teams and a proven track record of managing diverse organizations globally. This is an essential role to enhance client relationships and improve support processes in a dynamic work environment.

Benefits

Hybrid Work Environment: 3 days in office

Learning & Mobility Programs

Retirement Planning

Comprehensive Healthcare

Generous Parental Leave

Paid Volunteer Days

Qualifications

• Proven track record in training and empowering teams.
• Experience in scaling support functions.
• Strong analytical skills for data-informed decision-making.

Responsibilities

• Build and lead a diverse team for client support.
• Implement processes to reduce ticket resolution time.
• Align regional teams on key performance indicators.

Skills

Team leadership

Operational excellence

Customer satisfaction

Data analysis

Job description

A leading financial services group is looking for a Senior Director, Head of Client Support in London. The role involves building and leading a team responsible for driving customer satisfaction through operational excellence. The candidate should have experience in scaling support teams and a proven track record of managing diverse organizations globally. This is an essential role to enhance client relationships and improve support processes in a dynamic work environment.