1st Line IT Engineer: Customer-Facing MSP/ISP Support

Vorboss Limited; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading fibre network provider in London is seeking a motivated Level 1SD Agent to provide customer-focused technical support across multiple clients. The role involves troubleshooting, maintaining client documentation, and ensuring client satisfaction. Ideal candidates will have experience in MSP or ISP environments, proficiency in Windows Server and Microsoft Office 365, and exceptional communication skills. This position offers benefits including a share plan, pension scheme, and professional development opportunities.

Benefits

Employee Share Plan

Company pension scheme

25 days annual leave

Mental health support

Cycle to Work scheme

Half price gym memberships

Free eye test

Financial management app

Qualifications

• Ambition and self-motivation required in a fast-paced environment.
• Passion for technology and desire to develop skills.
• Experience in a service environment, particularly with SMEs.

Responsibilities

• Provide 1st Line remote and customer-facing support.
• Complete troubleshooting and diagnosis of issues on PCs and servers.
• Maintain and update internal client documentation.

Skills

Experience with MSP or ISP

Windows Server

Microsoft Exchange

Microsoft Office 365

Desktop Support

Networking protocols (TCP/IP)

Communication skills

Technical problem solving

Tools

CRM/ERPs like Oracle/Salesforce

Job description

A leading fibre network provider in London is seeking a motivated Level 1SD Agent to provide customer-focused technical support across multiple clients. The role involves troubleshooting, maintaining client documentation, and ensuring client satisfaction. Ideal candidates will have experience in MSP or ISP environments, proficiency in Windows Server and Microsoft Office 365, and exceptional communication skills. This position offers benefits including a share plan, pension scheme, and professional development opportunities.