Technology Support Analyst - IT Helpdesk (9-Month)

Associated British Ports; Ipswich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading ports operator in the UK is seeking a Technology Support Analyst to join their IT team in Ipswich. The role involves managing incidents, providing technical guidance, and ensuring operational continuity across 21 locations. The ideal candidate has a background in IT support or customer service, excellent communication skills, and experience with tools like Active Directory and Office 365. A competitive salary, benefits, and an inclusive work environment are offered, making this a valuable opportunity for growth and contribution to UK trade.

Benefits

Competitive salary

Contributory pension

Private healthcare

Employee Assistance Program

Discounts with retailers

Qualifications

• Proven experience in IT support or a strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• A proactive, team-oriented mindset with passion for high-quality service.

Responsibilities

• Manage and resolve incidents, service requests, and alerts.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety.

Skills

IT support experience

Customer service background

Excellent communication skills

Problem-solving skills

Team-oriented mindset

Tools

Active Directory

Azure Virtual Desktop

Office 365

Windows Autopilot

Microsoft Teams

iOS and Android devices

Job description

A leading ports operator in the UK is seeking a Technology Support Analyst to join their IT team in Ipswich. The role involves managing incidents, providing technical guidance, and ensuring operational continuity across 21 locations. The ideal candidate has a background in IT support or customer service, excellent communication skills, and experience with tools like Active Directory and Office 365. A competitive salary, benefits, and an inclusive work environment are offered, making this a valuable opportunity for growth and contribution to UK trade.