Technology Support Analyst

Associated British Ports; Ipswich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading ports operator in the UK is seeking a Technology Support Analyst to join their IT team in Ipswich. The role involves managing incidents, providing technical guidance, and ensuring operational continuity across 21 locations. The ideal candidate has a background in IT support or customer service, excellent communication skills, and experience with tools like Active Directory and Office 365. A competitive salary, benefits, and an inclusive work environment are offered, making this a valuable opportunity for growth and contribution to UK trade.

Benefits

Competitive salary

Contributory pension

Private healthcare

Employee Assistance Program

Discounts with retailers

Qualifications

• Proven experience in IT support or a strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• A proactive, team-oriented mindset with passion for high-quality service.

Responsibilities

• Manage and resolve incidents, service requests, and alerts.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety.

Skills

IT support experience

Customer service background

Excellent communication skills

Problem-solving skills

Team-oriented mindset

Tools

Active Directory

Azure Virtual Desktop

Office 365

Windows Autopilot

Microsoft Teams

iOS and Android devices

Job description

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We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Why should you work for ABP?

• Have the chance to make a difference in a business critical to UK trade.
• Work within an exciting, innovative, growing business.
• You can thrive in an inclusive environment where every individual can be themselves and feel respected
• Receive a competitive salary and benefits package
• Get support for training, personal development, and further education
• Benefit from support and engagement through dedicated management and leadership

We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You’ll be supporting both local operations and executive teams.

Note: This position is offered as a 9‑month fixed-term contract.

Hours: Monday to Friday, 37 hours/week (typically 9:00–17:00, with some flexibility)

What You’ll Be Doing

• Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts and perform daily checks to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety and security.
• As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.

What We’re Looking For

• Proven experience in IT support or a strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• Comfortable using tools like:
  • Active Directory
  • Azure Virtual Desktop
  • Office 365
  • Windows Autopilot
  • Microsoft Teams
  • iOS and Android devices
• A proactive, team-oriented mindset with a passion for delivering high-quality service.

Travel Requirements

While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.

We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.

Additional Information

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.