Customer Experience Specialist - Hybrid (FX)

Fexco; Greater London; Hybrid; Full time

Job summary

A financial services provider is recruiting for a Customer Service Representative in Hammersmith. The successful candidate will manage customer queries and provide operational support to the retail foreign exchange store. This permanent full-time role includes 40 hours per week with weekend work, and offers £13.41 per hour. Qualifications include experience in customer service and proficient use of CRM systems. This position allows for 2 days' remote work per week alongside an 8-member team.

Qualifications

• Proven experience working in a fast-paced customer service environment.
• Strong administrative skills with experience using CRM systems.
• Excellent written and verbal communication skills.
• Strong numerical ability with proven accuracy.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Manage inbound and outbound calls efficiently.
• Respond effectively to customer enquiries and requests.
• Update the CRM system with detailed information.
• Manage customer complaints and complex issues.
• Contribute to ad-hoc projects and tasks.

Skills

Customer service experience

CRM systems usage

Written communication skills

Numerical ability

Microsoft Office proficiency

Tools

Microsoft Office

Job description

A financial services provider is recruiting for a Customer Service Representative in Hammersmith. The successful candidate will manage customer queries and provide operational support to the retail foreign exchange store. This permanent full-time role includes 40 hours per week with weekend work, and offers £13.41 per hour. Qualifications include experience in customer service and proficient use of CRM systems. This position allows for 2 days' remote work per week alongside an 8-member team.