Customer Insurance Specialist - Home & Life, Full Training

ISBAN - Grupo Santander; Glasgow; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading financial institution is seeking a Customer Insurance Specialist to work in Glasgow. The role focuses on delivering excellent customer service regarding Home and Life Insurance options. Candidates must have strong active listening skills, experience in customer service, and knowledge of Microsoft applications. The position offers a salary between £24,992 to £28,726, along with additional benefits like a £500 annual cash allowance and healthcare options.

Benefits

£500 annual cash allowance

Voluntary healthcare benefits

Discounted gym access

Qualifications

• Experience in customer-focused environments is required.
• Good working knowledge of Microsoft applications is required.
• Previous experience with insurance products is preferred.

Responsibilities

• Deliver excellent customer experience through inbound calls.
• Take ownership of personal development and product knowledge.
• Work within policies and regulatory requirements.

Skills

Customer service experience

Microsoft applications knowledge

Active listening skills

Empathy and understanding

Verbal communication skills

Adaptability in communication

Job description

A leading financial institution is seeking a Customer Insurance Specialist to work in Glasgow. The role focuses on delivering excellent customer service regarding Home and Life Insurance options. Candidates must have strong active listening skills, experience in customer service, and knowledge of Microsoft applications. The position offers a salary between £24,992 to £28,726, along with additional benefits like a £500 annual cash allowance and healthcare options.