Guest Service Supervisor

Splendid Hospitality Group; Hounslow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hospitality management firm in Hounslow seeks a Guest Service Supervisor to oversee shift operations and support the team in delivering exceptional guest experiences. The role includes managing guest services, ensuring compliance with safety standards, and training team members. The ideal candidate will have strong customer service and team management skills. This position offers a supportive work environment and development opportunities, along with various employee benefits, including discounted hotel stays.

Benefits

Discounted hotel stays and food

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

Workplace pension scheme

Wagestream

Qualifications

• Ability to oversee shifts and manage teams effectively.
• Strong customer service skills to handle guest inquiries and complaints.
• Proactive in upselling products and services.

Responsibilities

• Oversee the running of a shift and support Guest Services Assistants.
• Ensure compliance with safety and hygiene procedures.
• Monitor the cleanliness of rooms and operational standards.

Skills

Team management

Customer service

Sales generation

Job description

Guest Service Supervisor (maternity cover)

Reception - Ibis Styles Heathrow East

Contract: Salary: 13.21 per hour

Opened in December 2019, Ibis Styles is the 4th Accor property within Splendid Hospitality Group's portfolio. Situated on Great West Road, Hounslow; the hotel has taken inspiration from the architecture of West London's Golden Mile. This stylish 125-guest room hotel features glamourous Art Deco interior throughout combined with everything you expect from Ibis Styles including comfortable SweetBeds™, creative design, a friendly team and great rates.

With a variety of guest rooms including doubles, twins, triples and an interconnecting room with sofa beds available; the hotel is ideal for business or leisure travellers visiting West London. Set 4 miles from London Heathrow Airport, there are many great attractions within easy reach. The hotel also features everything you need for a comfortable stay, including triple glazing, eliminating any noise from traffic and overhead planes, free Wi-Fi, and black out curtains in the room - promising a great sleep whatever the time of day.

Job Description

A Guest Service Supervisor (GSS) must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly. A GSS will be responsible for supporting their line manager with the reception department.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

• A fantastic place to work!
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Guest Service Supervisor, key to your role is:

• To provide a safe environment for Splendid Family Members and residents
• To monitor shift procedures, ensuring checklists are completed in the correct manner
• To supervise the multiple departments, working operational shifts as required
• To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
• To support your line manager in training and development of team members
• To support other team members when dealing with guest complaints
• To ensure that rooms are cleaned to the SHG and Brand standards required, and turned around in an efficient manner
• To be proactive in generating sales and referring sales leads as well as upselling products and services where possible
• To carry out the responsibilities of a Guest Services Assistant when required

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.