Guest Service Supervisor – Maternity Cover (Reception)

Splendid Hospitality Group; Hounslow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hospitality management firm in Hounslow seeks a Guest Service Supervisor to oversee shift operations and support the team in delivering exceptional guest experiences. The role includes managing guest services, ensuring compliance with safety standards, and training team members. The ideal candidate will have strong customer service and team management skills. This position offers a supportive work environment and development opportunities, along with various employee benefits, including discounted hotel stays.

Benefits

Discounted hotel stays and food

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

Workplace pension scheme

Wagestream

Qualifications

• Ability to oversee shifts and manage teams effectively.
• Strong customer service skills to handle guest inquiries and complaints.
• Proactive in upselling products and services.

Responsibilities

• Oversee the running of a shift and support Guest Services Assistants.
• Ensure compliance with safety and hygiene procedures.
• Monitor the cleanliness of rooms and operational standards.

Skills

Team management

Customer service

Sales generation

Job description

A hospitality management firm in Hounslow seeks a Guest Service Supervisor to oversee shift operations and support the team in delivering exceptional guest experiences. The role includes managing guest services, ensuring compliance with safety standards, and training team members. The ideal candidate will have strong customer service and team management skills. This position offers a supportive work environment and development opportunities, along with various employee benefits, including discounted hotel stays.