Guest Service Team Leader Meetings & Events

Peoplebank; Shifnal; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A hospitality establishment in Shifnal seeks a Guest Service Team Leader for Meetings & Events. This role involves supporting the Operations Manager and ensuring a memorable experience for guests through exceptional service and communication. Ideal candidates will have strong leadership skills and Food & Beverage experience. The position offers various benefits, including meals on duty and discounts for employees.

Benefits

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food & Beverage

Meals on duty provided

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Quarterly Shining Star recognition

Annual colleague celebrations

Qualifications

• Proven experience in a Team Leader role in a hotel setting is ideal.
• Strong leadership and team management skills are essential.
• Ability to deliver outstanding guest experiences in high-pressure environments.

Responsibilities

• Support the Operations Manager in leading the team.
• Ensure a memorable experience for guests at meetings and events.
• Optimize guest satisfaction and upsell across all food and beverage outlets.

Skills

Leadership and team management

Food & Beverage knowledge

Communication skills

Time management

Job description

Park House Hotel, Shifnal

Set on the edge of the market town of Shifnal.

Overview

The Role of Guest Service Team Leader - Meetings & Events

The Guest Service Team Leader - Meetings & Events will be responsible for supporting the Operations Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will primarily be responsible for all Meetings & Events. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Meetings & Events will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Meetings & Events will report to the Operations Manager; this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview:

As Guest Service Team Leader – Meetings & Events you will ensure all aspects of our hotel's Food & Beverage operations specifically Meetings & Events are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience in a Team Leader role in a hotel setting would be ideal.
• Strong leadership and team management skills.
• Excellent knowledge of Meetings & Events
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations