Guest Service Assistant Team Leader

Crest Hotels Group; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A renowned hotel group in Bristol is seeking a Guest Service Team Leader - Food & Beverage. This role focuses on leading the team to provide an exceptional experience for guests during meals and events. The ideal candidate will have strong leadership and food & beverage experience, ensuring operations run smoothly. Competitive benefits include discounts for family and friends, meals on duty, and more. This is a great opportunity for an individual ready to advance their hospitality career.

Benefits

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Responsibilities

• Ensure all aspects of the hotel's Food & Beverage operations are carried out effectively.
• Deliver high-quality service and optimize guest satisfaction.
• Upsell across all Food & Beverage outlets, including restaurants and bars.

Skills

Leadership skills

Customer care skills

Communication skills

Time management

Job description

Overview

Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character.

Role

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments